MD INTAKHAB ALAM

SYSTEM ENGINEER at SHYAM STEEL CO. PVT LTD

• India - Kolkata
• My current job since October 2011

Monitor critical Production systems
Perform basic troubleshooting of Windows Servers
Escalate critical issues to senior engineers
Handle basic client related tasks including, but not limited to:
CSR creation
SSL exporting
FTP setups
Assist in the development of basic documentation
On-call
Providing Help Desk support to end-users

• to

Installation & Repairing of Windows and Linux based Operating Systems, Installing
Windows Patches.
 Coordination with asset vendors for maintaining the security systems.
 Monitoring all Computerized Access Control Systems.
 First level of R & D of system and other kind of IT system (Assets).
 Create inspection report for the security asset and forward to the contractor or vendor.
 Align the vendor engineer for that particular problem
 Coordination and assistance to End Users of the organization
 Providing Hardware and Software Support physically and remotely through MSTSC, Net
Meeting, and Virtual Network Connection (VNC).
 Configuring, of Lotus Notes
 Troubleshoot hardware problems with network cards, video cards, sound cards,
motherboards, modems etc.
 Installation, configuration and Troubleshooting of Local Printer.
 Handling of Antivirus activities such as checking of Virus infected PCs.
 Installing, Configuring & Troubleshooting, different type of Data Card.
 Provide first level contact and convey resolutions to customer issues
 Properly escalate unresolved queries to the next level of support
 Track, route and redirect problems to correct resources
 Update users data and produce activity reports
 Follow up with users, provide feedback and see problems through to resolution
 Ensure proper recording, documentation and closure
 Recommended procedure modifications or improvements