Kamalur Rahman Irshad Mohammad

Upgraded VMware environment (vSphere) from 5.1 to 6.7, implemented DRS, vMotion, fault tolerance.
Created multiple networks to provide networking to brand offices using TCP/IP principles.
Designed and Deployed 300+ Virtual Servers that hosted SAP Test, IDES Libraries, Production Servers and Development Servers. Automated backup strategies to reduce manual hours.
Participated in researching and evaluation of new products and services, Prepared recommendations for implementation of new systems, procedures and organizational changes.
Configured excellent Firewall policies to secure network infrastructure, Implemented Single-Sign-On.
Supported IT Security systems and applications like CCTV, Access Controls, Attendance management.
Administered Windows Backup and imaging, Veeam Backups, patching servers and ensured the installation of firmware patches and updates to systems, software is performed in a timely manner.
Responsible for day-to-day IT operations including Server/System administration, Network, security.
Implemented and drove adoption of key tools and softwares to effectively deliver projects (Civil, Mech.)
Maintained 350+ Windows computers, including configuration, monitoring, upgradation.
Identified and resolved a widespread technical issue saving 5000 hours of productivity per quarter.
Commended by management 5X for exemplary troubleshooting skills. Voted as “Friendliest associate
Responsible for User Backups and Creating Restoration points to reduce data loss.
Creating Reports in Power BI, Integration of daily progress reports, allocation and completion reports.
Researched, resolved, and responded to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
Diagnosed and troubleshooted end user computing problems including analyzing the problem, identified appropriate resources, tested proposed fixes and followed-up to ensure the problem has been resolved
Informed customers of needed repairs and answered basic questions. Ensured that customer understands and is satisfied with work completed
Managed a case count between 26-30 phone/chat/tickets.
Acquired and maintained current knowledge of relevant support policies and provided technically accurate solutions to users
Assisted with activities to escalate any system or network outage to reduce downtime

Supervised helpdesk support activities and ensured that all users requests and issues were satisfied in a timely manner
Supervised onboard activities to new users aligning with policies and procedures
Managed Track of installed IT assets and prepared upgrades and replacements
Responsible for the trainings of new tools to the end users
Responsible for CCTV & Finger Print Systems.
Experience in Active Directory -Group Policies, DHCP and Files sharing & print servers with windows 2012 server.
Perform daily backups, replication and recovery
Install server / network patches when necessary
Monitor and manage network security and virus protection
Responsible for building and Configuring PC’s for users/Clone PC’s using Acronis Image.
Configuring Outlook