Kamalur Rahman Irshad Mohammad

|Supplier
Sole infrastructure anchor for multi-country retail operations: 16 stores | 3 warehouses | 2 HQs (UK, UAE, KSA) | 24/7
responsibility | Zero IT team backup
• Architected and deployed comprehensive IT infrastructure, security, and ERP systems across 3-country matrix supporting
300+ endpoints
• Engineered generative AI-driven diagnostic framework analyzing server logs; reduced helpdesk backlog 68%, cut MTTR
from 4.2 hours to 18 minutes
• Optimized Windows Server registries and SQL Server memory allocation; eliminated database transaction lag (50%
checkout speed improvement)
• Re-architected Sophos XGS firewalls with NCA-compliant traffic shaping; achieved 99.98% POS uptime
• Deployed cross-border Zabbix monitoring and Veeam backup; enabled VM recovery from hardware failure within 10
minutes
• Administered Google Workspace and Microsoft 365 for 300+ users; managed Zebra label printing and CCTV footfall
• Provided infrastructure support for event deployments, warehouse sales, and pop-up retail locations; coordinated remote
support across UAE/Jeddah
• Managed vendor relationships and IT procurement; reduced costs through strategic optimization

Managed end-to-end performance and security for enterprise-scale Amazon Workspaces serving 1, 200+ concurrent users
• Directed AWS IAM, SSO, and VPC optimization; generated USD $5, 000/month sustained cost savings
• Drove 70% surge in user adoption through infrastructure improvements and performance optimization
• Designed and implemented automation scripts (PowerShell, Python) reducing manual tasks by 60%
• Authored global Standard Operating Procedures reducing on-boarding time from 6 weeks to 2 weeks
• Led technical mentorship program improving team incident resolution times by 40%

Provided high-level enterprise system design, database architecture support, and infrastructure consultancy; partnered with
tier-1 system integrators to secure and scale mission-critical networks for global conglomerates
• Enterprise System Design: Planned and engineered comprehensive, high-availability hardware, software, and data
infrastructure topologies across multiple departments.
• Strategic Integrations: Partnered with Dolphin Holdings and QPGI International to architect robust infrastructure
blueprints for elite clients like Qatar Airways, Qatar Energy, and Toyota Motors.
• Network SecOps & Solutions: Directed the deployment of enterprise networking devices and advanced security
frameworks, including Proxy Servers, DLP systems, and Sophos Firewalls.
• Database & Cloud Support: Delivered optimized backend database architectures and infrastructure designs while
managing M365, OneDrive, and Google Workspace environments.

Upgraded VMware environment (vSphere) from 5.1 to 6.7, implemented DRS, vMotion, fault tolerance.
Created multiple networks to provide networking to brand offices using TCP/IP principles.
Designed and Deployed 300+ Virtual Servers that hosted SAP Test, IDES Libraries, Production Servers and Development Servers. Automated backup strategies to reduce manual hours.
Participated in researching and evaluation of new products and services, Prepared recommendations for implementation of new systems, procedures and organizational changes.
Configured excellent Firewall policies to secure network infrastructure, Implemented Single-Sign-On.
Supported IT Security systems and applications like CCTV, Access Controls, Attendance management.
Administered Windows Backup and imaging, Veeam Backups, patching servers and ensured the installation of firmware patches and updates to systems, software is performed in a timely manner.
Responsible for day-to-day IT operations including Server/System administration, Network, security.
Implemented and drove adoption of key tools and softwares to effectively deliver projects (Civil, Mech.)
Maintained 350+ Windows computers, including configuration, monitoring, upgradation.
Identified and resolved a widespread technical issue saving 5000 hours of productivity per quarter.
Commended by management 5X for exemplary troubleshooting skills. Voted as “Friendliest associate
Responsible for User Backups and Creating Restoration points to reduce data loss.
Creating Reports in Power BI, Integration of daily progress reports, allocation and completion reports.
Researched, resolved, and responded to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
Diagnosed and troubleshooted end user computing problems including analyzing the problem, identified appropriate resources, tested proposed fixes and followed-up to ensure the problem has been resolved
Informed customers of needed repairs and answered basic questions. Ensured that customer understands and is satisfied with work completed
Managed a case count between 26-30 phone/chat/tickets.
Acquired and maintained current knowledge of relevant support policies and provided technically accurate solutions to users
Assisted with activities to escalate any system or network outage to reduce downtime

Spearheaded hybrid enterprise IT operations supporting construction, healthcare, real estate, and trading; 500+ end users
• Coordinated successful SAP ECC lift-and-shift cloud migration (Production, QAS, Development); improved scalability 3x
• Built enterprise Active Directory and SCCM infrastructure from scratch; centralized identity management for 500+ users
• Architected enterprise disaster recovery using VMware and Azure Backup; reduced RTO from 4 days to 10 minutes
• Optimized data center network infrastructure; reduced network latency by 80%
• Implemented centralized Zabbix monitoring and Veeam backup providing real-time visibility across all locations

Supervised helpdesk support activities and ensured that all users requests and issues were satisfied in a timely manner
Supervised onboard activities to new users aligning with policies and procedures
Managed Track of installed IT assets and prepared upgrades and replacements
Responsible for the trainings of new tools to the end users
Responsible for CCTV & Finger Print Systems.
Experience in Active Directory -Group Policies, DHCP and Files sharing & print servers with windows 2012 server.
Perform daily backups, replication and recovery
Install server / network patches when necessary
Monitor and manage network security and virus protection
Responsible for building and Configuring PC’s for users/Clone PC’s using Acronis Image.
Configuring Outlook