محمد كاشف Israil

• Installation and configuration of Windows server 2008/2012 and active directory. Manages user account through active directory. Configure & maintain user profiles and home folder & quota.
• Responsible for providing IT Technical Support to internal users (Approx. 500+ users) under domain environment.
• Manages & maintain exchange online cloud server and provide support for user mailbox and groups. Implemented Skype for Business and One Drive access for user.
• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers. Migrating the Shared & Room mailboxes to cloud and from cloud to On-Premise.
• Manage the local antispam, mail flow, restriction, forwarding, out of office reply, rule for the user from the Exchange online Server for the mailbox. Perform the backup and restore of the mailbox.
• Maintain the backup and restore jobs for ERP & AD to TAPE drive through third party software.
• Manages and maintain Kaspersky antivirus server and client & manages users under Kaspersky server environment.
• Administer the PC on LAN through third party software and manages and deploy the software, patches & updates through Manage Engine Software.
• Administer and manages the 3 COM telephony system. Extension assignment and license management.
• Handling total maintenance of computer hardware and software inventory through third party ERP system (HRMS & ACCPAC). Keeping configuration record of every single machine and providing the estimates about the hardware requirements of the company.
• Manages the procurement of IT capital and small assets (laptops / desktops) for the company after coordination & negotiation with the vendors.
• Prepares reports and maintain records of work accomplishments and administrative information and coordinate the preparation, presentation and work related information to IT managers.
• Monitor the ticket queue for the team and ensure the issues are resolved within SLA and also responsible for providing incident management report of the team to the IT leaders via KPI.
• Provide training to desktop support team and responsible for designing a quick reference guide for technicians for the problems.

Responsible for providing technical support for cutting edge technical systems comparing of 500+ users including VIP / Executives users under domain environment. • Installation and configuration of Windows server 2008/2012 and active directory. Manages user account through active directory. Configure / maintain user profiles and home folder & quota. • Configure, monitor and maintain backup and restore jobs to tape drive through Symantec software. • Monitor and troubleshoot LAN and WAN. Manages Mcafee antivirus server / clients. • Regularly monitor the health check and patch activity for the servers. • Responsible for the installation and configuration of DNS and DHCP servers. • Configure, test and troubleshoot mobile devices (Windows Lumia, IOS phone & Blackberry). • Lead the team which supports specific IT support model (Mobile WorkForce) which includes 500+ users who either travel or work remotely more than 50% of their time. • Coordinate with multiple agency and vendor partners (support team) and ensure task competition and customer satisfaction. • Handling total maintenance of computer hardware and software inventory. Keeping configuration record of every single machine and providing the estimates about the hardware requirements of the company • Responsible for designing a quick reference guide for technicians for the problems and sending daily operations report to the IT leaders. • Prepares reports and maintain records of work accomplishments and administrative information and coordinate the preparation, presentation and work related information to IT managers. • Monitor the ticket queue for the team and ensure the issues are resolved within SLA and also responsible for providing incident management report of the team to the IT leaders. • Responsible to work and chase users to collect the IT services feedback as a part of CSAT and service delivery. • Responsible for developing day end reports, updating data on share points, auditing, following up with clients,

• Performing daily maintenance of a network of windows Workstations, Servers (hardware) & Printers.
• Desktop Support up to 900+ Users in Domain Environment.
• Handling total maintenance of computer hardware and software inventory. Keeping configuration record of every single machine and providing the estimates about the hardware requirements of the company.
• Video Conferencing and Avaya IP phone support.
• Troubleshooting the problems coming in the Linux workstation and configuring the new Linux workstation.
• Vendor Co ordination: Procurement (Capital assets + IT Accessories), Vendor call log.
• Supporting VIP’s day-to-day meetings and all hands.
• Ensured efficient resolution of all helpdesk tickets submitted through REMEDY including performing all standard helpdesk tasks: troubleshooting software, hardware and connection problems.
• Leading & monitoring the performance of service operations ensuring group targets are met.
• Managing daily IT operations and staff of 2 and operating systems in a remotely connected.