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Md Mokarrom Hossain, Manager - Technical Services

Md Mokarrom Hossain

Manager - Technical Services

Thakral Information Systems Pvt. Ltd.

Location
Bangladesh
Education
Master's degree, Computer Science & Engineering
Experience
15 years, 9 Months

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Work Experience

Total years of experience :15 years, 9 Months

Manager - Technical Services at Thakral Information Systems Pvt. Ltd.
  • Bangladesh
  • My current job since January 2018

Handle a team with nine members; ensure proper man power planning & utilization, measure KPI and reports to head of the department.
Provide on-site storage support for installation, administration, configuration, troubleshooting, security control, system tuning and technical support for various vendors SAN Storages specially IBM Storage (Spectrum Virtualizes) servers during both business hours and outside normal business hours
Determine and monitor technical status of systems and plan for future capacity, modifications, connections, and licensing.
Provide on-site/remote Data Center Virtualization (VMware/Hyper-V/PowerVM) support for administration, troubleshooting.
Installation and Configuration of Redhat, AIX and Windows OS and other related software like Spectrum Protect (TSM), Spectrum Control (TPC), Oracle Database on IBM System P and x- Series Servers.
Work closely with IT staffs at client locations to observe and recommend on backup and restores, creating test environments, application updates and apply Patch to applications.
Provide on-site support for installation, configuration and troubleshooting DC-DR replication (ERM).
Delivering customer premises knowledge transfer session for better understanding of IT system concepts and its operation.

System Administrator (Executive Grade 3) at Saud Bahwan Group
  • Oman - Muscat
  • November 2012 to December 2017

Oman - Muscat
• Responsible for Vendor evaluation, incident management, AMC management & PoC for IT infrastructure.
• Responsible for SAN & BladeCenter infrastructure (Three DataCenter & Two DR site).
• Ensure Disk & Tape storage systems running with error free.
• Conducting with Vendor & Updating, Implementing, solving Firmware, Driver & patch related issue.
• Communicating within various teams (SAP, Application, ADS, Lotus, System automation & backup) and troubleshooting Performance related issue.
• Cooperate with Backup & VMware team to ensure running Backup & VMware Systems.

Asst. Manager, Technical Services at Thakral Information Systems Pvt. Ltd.
  • Bangladesh
  • September 2008 to October 2012

• Provide on-site/remote Data Center Virtualization (VMware) support for administration, troubleshooting.
• Provide on-site storage support for installation, administration, configuration, troubleshooting, security control, system tuning and technical support for the IBM & NetApp Storage servers during both business hours and outside normal business hours
• Determine and monitor technical status of systems and plan for future capacity, modifications, connections, and licensing.
• Work closely with IT staffs at client locations to observe and recommend on backup and restores, creating test environments, application updates and apply Patch to applications.
• Installation and Configuration of Redhat, AIX and Windows OS and other related software like TSM (Tivoli Storage Manager), IBM Tivoli Monitoring, Oracle Database on IBM System P and x- Series Servers.
• Provide on-site support for installation, configuration and troubleshooting DC-DR replication (ERM).
• Conduct training on customer site for better understanding of system concepts.

Education

Master's degree, Computer Science & Engineering
  • at Islamic University
  • October 2006

One year education after completing Four years Bachelor's education.

Bachelor's degree, Computer Science & Engineering
  • at Islamic University
  • July 2005

Four years Bachelor's education after completing Higher Secondary Certification (HSC).

High school or equivalent, Science Group
  • at Bangladesh Education Board
  • May 2001

12th Grade National Certification Exam (H.S.C). Two years education after S.S.C (10th Grade).

Specialties & Skills

Red Hat Linux
+Endorse 0
Tivoli
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AIX
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SAN
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TSM
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Cisco UCS
+Endorse 0
SAN Storage
+Endorse 0
TPC
+Endorse 0
BladeCenter
+Endorse 0
TSM
+Endorse 0
AIX
+Endorse 0
Blade Technology
+Endorse 0
Veeam
+Endorse 0
Openshift
+Endorse 0
VMware
+Endorse 0
DellEMC
+Endorse 0
Networker
+Endorse 0
Red Hat Linux
+Endorse 0

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Bengali
Expert
English
Intermediate

Memberships

Bangladesh Computer Socity
  • Associate Member
  • October 2008

Training and Certifications

RED HAT CERTIFIED SPECIALIST IN VIRTUALIZATION (Certificate)
Date Attended:
December 2018
Valid Until:
December 2021
Red Hat Certified Engineer (Certificate)
Date Attended:
May 2018
Valid Until:
May 2021
Red Hat Certified System Engineer (Training)
Training Institute:
Linux Pathshala, Dhaka
Date Attended:
March 2018
Duration:
105 hours
Red Hat Certificate System Administration (Training)
Training Institute:
Linux Pathshala
Date Attended:
February 2018
Duration:
60 hours
Microsoft Hyper-V (Training)
Training Institute:
IITC Oman
Date Attended:
March 2015
Duration:
48 hours
 IBM Certified System Administrator – Tivoli Storage Manager V6.3 (Certificate)
Date Attended:
October 2014
Valid Until:
January 9999
IBM Systems Director 6.3 (Training)
Training Institute:
GBM
Date Attended:
December 2013
Duration:
40 hours
IBM Certified Database Administrator -- DB2 9 DBA for Linux UNIX and Windows (Certificate)
Date Attended:
September 2010
Valid Until:
January 9999
IBM Certified Database Associate -- DB2 9 Fundamentals (Certificate)
Date Attended:
September 2010
Valid Until:
January 9999
 IBM Certified Deployment Professional – Tivoli Storage Manager V6.1 (Certificate)
Date Attended:
June 2010
Valid Until:
December 2014
SAN Storage (SN700 & SN711) (Training)
Training Institute:
GBM
Date Attended:
November 2013
Duration:
48 hours
IBM Certified Specialist - System p Administration (000-221) (Certificate)
Date Attended:
March 2009
Valid Until:
April 2013
IBM Certified Specialist - High-End Disk for Open Systems V2 (Certificate)
Date Attended:
June 2011
Valid Until:
January 9999
IBM Certified System Administrator – AIX 7 (Certificate)
Date Attended:
October 2014
Valid Until:
January 9999
IBM Storwize V7000 Administration (Training)
Training Institute:
GBM
Date Attended:
December 2012
Duration:
40 hours

Hobbies

  • Blood Donation
    Silver member of quantum foundation