Assistant Manager & Branch Lead
New Era Training Academy
مجموع سنوات الخبرة :3 years, 7 أشهر
Managed daily operations and ensured smooth running of the branch, including training programs and financial activities. Developed and maintained training materials for job skills, spoken English, and defense training courses. Led promotional campaigns and devised innovative sales strategies to boost enrollment and revenue. Oversaw staff performance, providing guidance and support to ensure high quality training delivery. Monitored financial activities, including budgeting, expense tracking, and financial reporting.
Managed all cash-related activities, including POS operations, order processing, and billing. Provided menu recommendations and excellent customer service to enhance guest experiences. Prepared daily cash reports and handled inventory management. Assisted with purchasing and ensured smooth service operations.
Ensured smooth training operations and managed the admission process for new students. Contacted leads, provided information and guidance, and influenced potential students to enroll in skill-related courses, including job skills, spoken English, and defense training. Performed office tasks, maintained records and files, and monitored students progress. Assisted in maintaining high-quality training standards and student satisfaction.