IT Support Specialist\IT Administrator
ITEA International Pvt Ltd
Total des années d'expérience :15 years, 8 Mois
• Provide Desktop/Network support to up to 300 users
• Managed single-hand support to all Domain users
• Administration and maintenance of Microsoft windows server 2008 R2 & 2016
• Provide Hardware and software support to office users
• Provide Remote support to off-site teams to include software and VPN problems
• Installed Upgraded supported and troubleshoot windows operating systems and Microsoft office suite and other applications as assigned.
• Installed repaired and performed preventive maintenance on PCs’ Printers and related IT Equipment
• Creating Domain users, Resetting user Passwords,
• Maintenance of Multifunction Photocopies Plotters and Network Printers
• Administrator of Microsoft office 365, Maintaining more than 250 office365 users, creating user accounts, deleting user accounts, Resetting the passwords every 3 months for maintaining company policies, and Checking service health for office 365.
• Taking Incremental Backups for All servers every weekend through Acronis,
• Taking Custom Backup for File server every weekend
• Maintaining Network Storage Devices such as WD My Cloud, Synology
• Maintaining Documentation for troubleshooting user problems,
• Maintaining a strong record for Antivirus applications for all users
• Installing & Crimping Cat5, Cat6 UTP Cables.
• Excellent knowledge of Microsoft Outlook in all versions
• Provide Hardware and software support to office users
• Installed Upgraded supported and troubleshoot windows operating systems and Microsoft office suite and other applications as assigned.
• Installed repaired and performed preventive maintenance on PCs’ Printers and related IT Equipment
• Installing & Crimping Cat5, Cat6 UTP Cables.
• Responsible for troubleshooting and operations of the technical components within the IT network Infrastructures and Helped standardize and implement the scheduled maintenance plan documentation process.
• Instruct office employees for a better explanation on extending of life of Computers/Laptops/Printers systems through proper use.
• Provide Hardware and software support to office users
• Provide Remote support to off-site teams to include software and VPN problems
• Installed Upgraded supported and troubleshoot windows operating systems and Microsoft office suite and other applications as assigned.
• Installed repaired and performed preventive maintenance on PCs’ Printers and related IT Equipment
• Installing & Crimping Cat5, Cat6 UTP Cables.
• Responsible for troubleshooting and operations of the technical components within the IT network Infrastructures and Helped standardize and implement the scheduled maintenance plan documentation process.
• Responsible to communicate with Vendors and Contractors for all IT Matters
• Instruct office employees for a better explanation on extending of life of Computers/Laptops/Printers systems through proper use.
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