Md.Raihanul Kabir

Manager Branch Operation & Transformation at Standard Chartered Bank

• Bangladesh
• My current job since April 2014

Assistant Manager Branch Operation & Transformation at Standard Chartered Bank

• Bangladesh
• December 2013 to March 2014

Develop reports on different aspects of the channels.
•Prepare different report on Branch, ATM, CDM, SMS & Online Banking
•Personal Banking Portfolio Analysis.
•Branch operation project management.
•Provide analysis for different campaign and projects.
•Productivity measurement and capacity planning.
•Identify areas for improvement and participate in process reengineering and remote channels activation.
•Provide solution to customer for different digital channel related query.
•Provide business requirement and perform test on digital banking feature enhancement.
•Co-Ordinate with branches for branch operation related issues.
•MIS Preparation and & Presentation.
•Web content management.

Assistant Manager MIS and Analytics at Standard Chartered Bank

• Bangladesh
• July 2011 to November 2013

MIS Preparation and & Presentation.
Manage performance Dashboard.
Develop and circulate BAU reports on different aspects of the channels.
Identify areas for improvement and participate in process reengineering andremote channels activation.
Consumer Banking Portfolio analysis and Management.
Personal banking campaign management and analysis.
Personal Banking performance analysis.
Branch operation project management.
Develop and manage official web site.

MIS & Reporting Senior Executive at Orascom Telecom Bangladesh Limited

• Bangladesh
• January 2011 to June 2011

Management information system development and maintenance.
Business Process improvement, development and optimization.

MIS & Reporting Executive. at Orascom Telecom Bangladesh Limited

• Bangladesh
• June 2009 to December 2010

Identify process tailback and build new solutions.
Develop procedures and standards to enhance ongoing business projects.
Maintain SDLC for project implementation.
Developing Web Application for process Automation using PHP, MySQL, JavaScript, AJAX and Joomla CMS.
Maintain Application, Database and Web server on a regular basis.
Co-ordinate with different department to ensure the stakeholders’ report requirement and business analysis.
Call Center Performance Analysis from Avaya IC System, IVR & MSC.
Outbound calling performance Analysis from Avaya Outbound Dialer system.
Prepare Daily, Weekly and Monthly Report for Customer Care department.
Perform different types of analysis based on stakeholders’ requirement.

MIS and Reporting Officer at Orascom Telecom Bangladesh Limited

• Bangladesh
• February 2008 to June 2009

1.Designing and devloping web based application For report Automation.Using PHP, HTML, Javascript, AJAX, CSS, JAVA
2.MYSQL Database Administration.
3.Data analyzing from different kind of reports.

System Support Junior Executive at Syntech Solution

• Bangladesh
• April 2007 to September 2007

1.Troubleshooting Hardware and network.
2.Designing Small Ofice network .
3.Installing and maintaining Proxy server .