Data Center Engineer
OVHCloud R&D India Pvt. Ltd,
Total years of experience :14 years, 7 Months
Ø Experience in Water Cooling Technology
Ø Experience in Data Center Migration project
Ø Understand the overall ticket management process.
Ø Empower a culture of safety, security, and compliance in all aspects of data center activities.
Ø To provide remote hands support and service on network equipment.
Ø Handling an IT infrastructure of the Data Center.
Ø Perform cable installations, hardware Rack/Stack installations, testing, and troubleshooting using standard datacenter processes.
Ø Troubleshoot Servers, Switches and Client Systems, Cable patch panel, Install OS, Installation of various servers, client machines, setup remote desktops, upgrade systems, Fiber channel switches, workstation builds and repairs
Ø Provided customers support to internal customers.
Ø Maintain all the test equipment needed in the lab environment
Ø Delivered excellence in customers service through situational analysis and timely resolve of escalating problems
Ø Racked and cabled all equipment for enclosures
Ø My role includes Project Management, Operation management & service delivery for all Zenlayers's project.
Ø Managing team of IDC engineers across Mumbai, Delhi, Chennai along with offsite team/Vendor at other DC's location like Kolkata, Hyderabad, Bangalore
Ø Experience in Data Center Migration project
Ø Understand the overall ticket management process.
Ø Managing logistics, Inventory management, Asset management across India for all Zenlayer DC's (15Nos)
Ø Ensure global standard of internal complains are met.
Cultural Awareness Problem-Solving Data Center Migration Understand the overall ticket management process. Languages English Hindi Urdu Bengali Monitoring Tools Opsgenie, Souran, Grafana, GScan, V3-Monitoring Ticketing Tools Service Now, Netscaling Prism, My Cat
Ø Empower a culture of safety, security, and compliance in all aspects of data center activities.
Ø Mounting Server, Network Devices and configure ILO, IPMI, IDRAC
Ø To provide remote hands support and service on network equipment.
Ø Perform cable installations, hardware rack/stack installations, testing, and troubleshooting using standard datacenter processes.
Ø Supporting parts/component replacement and physical hardware troubleshooting.
Ø As required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes.
Ø Server Installation and Configuration 2003, 2008 and 2012-R2 Etc.….
Ø Mail Configuration and Take Backup.
Ø Domain related Issue like Domain not available, Unable to login. User Creation and Provide Permission.
Ø Installing and Configuration DNS, DHCP, FTP, OU, GROUP POLICY Etc.....
Ø Install and Configure Network Printer, Net Meeting, Any desk, Team Viewer etc.
Ø Deployed McAfee, Avast, Symantec Antivirus Corporate Edition.
Ø Responsible for handling day-to-day User's Problem.
Ø User Creation, Implement Policies and maintain the overall security and Networking on Cyberoam.
Ø User Creation, Implement Policies on WD Cloud.
Ø Manage team member and take care of teamwork
Ø Meeting with team member for planning and how to work with proper communication.
Ø Server Installation and Configuration 2003, 2008 and 2012-R2 Etc.….
Ø Mail Configuration and Take Backup.
Ø Address user tickets regarding Hardware, Software and Networking
Ø Proper Work Update to Manager.
Ø Providing Smart Hand Support to customers.
Ø Actively participating in Disaster Recovery (DR) Drill Activities.
Ø Responsible for raising change request before performing any critical activity in network
Ø Address user Tickets regarding Hardware, Software and Networking
Ø Walk Customer through installing applications and computer peripherals
Ø Guide users with simple step-by-step instructions
Ø Conduct remote troubleshooting
Ø Test alternative pathways until resolve issue
Ø Direct unresolved issues to next level of supports personnel.
Ø Follow up with clients to ensure their systems are functional.
Ø Installation & Troubleshooting MS-Windows -2000, 2007, 2008, 8.1, 2010
Ø Install and test desktop software application and internet browser.
Ø Test computers to ensure proper functioning of computer systems.
Ø Interact with staff on desktop problems and their resolution.
Ø Monitoring performance of company's desktop infrastructure and make suggestions for improving efficiency.
I have Completed B.Sc (Physics ) in the year of 2006 from Ranchi University