Network & VoIP Engineer
Bahraa Trading Company, Al-Malaz
Total years of experience :10 years, 1 Months
# Troubleshooting and monitors network connectivity such as LAN, WAN, Wireless devices, VoIP devices,
security devise, device logs, utilization and availability to make sure that network performance meets
agreed service level targets.
# Designs, Implements and maintains corporate network and system such as DNS, DHCP, FTP, VoIP
services, Firewall and IP Security for all enterprise system.
#Configuration and troubleshooting of Cisco Switches SG300, 2900, 3500, 4500, 9200 series, cisco
catalyst and nexus switches & cisco Routers 1800/2500/2800/3600, Cisco ASR and ISR routers.
#nstallation, Configuration and maintenance of Cisco Unified CUCM, UCCE, UCCX, Unity connection,
CME, Voice Gateway, Edge jabber clients, Conductor and telepresence for Small, Medium and
Enterprises Scale business.
#Configure telephony dial plans, Calls control/Routing protocols such as (H.323, MGCP, SIP, SCCP, FXO,
FXS and POTS) and high availability features such as SRST.
# Implementing Media Resources, IP Phone Features, Call hunting, Configure CUC for Voice mail, Auto
Attendant and unified messaging.
# Managing IP PBX, Voice over IP gateways, and IP phones by different vendors (Cisco, Asterisk, Yeastar,
Grandstream, and Synway).
# Installs, configures, and manages VMware ESXi virtualization software on any hardware vendor's server
and also installs and manages virtual services on VMware ESXi.
# Configuration and Implementation of Artech SIP Server and IVR server, IMS, PMS and IP Phone.
# Configuration and Implementation of Artech SIP Voice Recording system, Voice Logger device,
Software and Hardware both.
# Installing various operating systems on PCs and laptops (Win XP, Windows 7, Windows 8, Win 10, Win
11 and Apple OS).
# Configuration, backup, and troubleshooting of Microsoft Word, MS Office, Excel, PowerPoint,
Microsoft Outlook, Mozilla Thunderbird and other customized software to meet the needs of the
company.
# Participates in the new development and implementation of latest issues and innovation on
information Technology that would be truly beneficial to the company.
# I have completely full Experience and Knowledge to implement Small and Medium-Scale business to all
IT related activities like Network, Network security, VoIP, Analog voice, Fax machine and Desktop
hardware and software.
# In my role as primary point of contact on 24 hours-7 days a week basis shift, I am responsible for
coordinating with different technology vendors onsite, including HVAC, BMS, Cameras, Fire Alarms,
Electrics, and wiring vendors, directly and indirectly impacting Datacenter Network operations. We
manage three locations remotely from Chandivali to Dhirubhai Ambani Knowledge City (DAKC) and
Bangalore HDFC Datacenter.
# Troubleshooting connectivity LAN, WAN and Wireless network problems, apart from this, we solve the
problem of cable crimping and fiber cabling.
# Configuration of VLAN with 802.1q, VTP, TRUNKING, STP and RSTP (802.1W).
# Assisting users with issues related to laptop / desktop hardware, software, company-specific tools,
printer, scanner, camera, and projectors.
# Experience in Cabling installation, terminating, testing and labeling systems according to industry
standards.
# Troubleshooting of cable connectivity like UTP cable (copper) and Fiber cable (LC-LC/LC-SC/SC-SC)
single mode and multi-mode cable both are lay.
# Experience in the Identify, track and remove abandoned cable.
# Perform hardware inventory and documentation pertaining to desktops, networks, and IT.
# Monitoring of WAN, LAN and Communication devices through CA Spectrum and CA E Health,
Coordinating with Vendors or ISPs in case of issues on the WAN pipes and create call log,
# Preparing Daily IT- Network report (Checking Reliability, CRC in routers, latency of remote devices),
study and analyze of the same.
# Implemented Quality control procedures ensure full compliance with customer policies and
procedures.
# Interfaced extensively with support team and vendor team on processing technical issues.
# Experience in software tool monitoring like CA spectrum, NetBolt, DCIM and Lotus Notes.
# Delivered excellence in customer service through situation analysis and timely resolved of escalating
problems.
# Contributes to the organization's growth and development by developing and implementing new
issues and innovations along with information technology.
• Bachelors of Technology in Electronics and Communication Engineering