project manager
Skytouch housing & development private limited
Total years of experience :22 years, 5 Months
Managing office
Serve as a connecting link between the lower level and upper level of management.
Organizing a marketing team to work hand in hand with the office team
Collection of data and documents of the running project
Preparation of brochures and presentations for the clients
Maintenance of MIS for the upper management
Identifying lands for future projects, collecting information and data for it
Organizing feedback and interactive session at the end of every month with upper management
Working as a freelance for the knowledge about the product
Collecting and collaborating relevant documentation for the establishment of company
Discussing details with different teams and collecting information for the establishment
Setting up standard of measurement for the performance of marketing team after the formation of team
Designing and computing the EMI slabs for the projects.
Scripting the project highlights so as to attract investors
Working closely with Chartered Accountant and Lawyer and gathering required documents for establishment of company
Recruitment of trainers
Providing training session about the product
Organizing a marketing team to work hand in hand with the office team
Collection of data from the market
Preparation of module and presentations for the clients
Maintenance of MIS for the upper management
Assigning of targets to individual team
Organizing feedback and interactive session at the end of every month
Maintenance of records of all group leaders and team leaders
Analyzing of performance of individual team member under each team leader with the help of the team leaders as well as group leaders
Defining the future course of action based of the market report
To-do -day management of the office
Recruiting staffs to run the office
Directing their roles and responsibility
Designing the training module
Assignment of the batch to their respective trainers
Maintenance of records
Presentation of performance at the end of every quarter
Distribution of salary
Inviting clients for recruitment at the end of training
Maintaining a good relationship with the client
Providing training to students
Preparing students as per the requirement of client
Making them aware of call center concept
Giving them soft skills and selling skill training
Preparing Module for the franchises for smoother operation
Conducting telephonic interview for final certification of BPO Professionals
Preparing MIS reports for the management
Collecting Data from franchises for analyzing and studying market conditions
Formulating Marketing plans as per the collected data.
Recruiting trainers for franchises
Monitoring the calls of Team Members, as per the Quality guidelines, to ensure application of Product and Process knowledge.
* Giving extensive feedback to Team Members, to bring them up the Learning curve.
* Conducting Quality Sessions to improve Process Quality.
* Conducting Mock Call Sessions, with Team Members, to improve Call Quality.
* Maintaining Reports & Data, as per COPC Requirements.
* Conferencing with Clients, for Updates on the Process & Process Improvement.
* Managing the Team of 15-20 people in absence of Team Leaders.
* Providing extensive Floor Support for Process Improvement.
Worked in a B2B campaign
Collecting data for a US client
Making outbound calls in US to Real Estate brokers
Worked as Mentors for new joinee
Worked as SPOC for my assigned market
Responsible for preparing MIS report of daily activity
Served as a floor support
Worked in a B2C campaign
Collecting data for a UK client
Making out bound calls to people of UK
Mentoring new joinee
Promotion of Synthetic Rubbers to prospective Clients
• Managing team of 8-10 people
• Assigning target to the team members an helping then to achieve
• Preparing MIS reports for the performance of the team on weekly basis.
