MDAARY SOUMAYA

• Provided splendid customer services to customers in a friendly and courteous manner at all times.
• Informed and suggested new banking products to customers.
• Provided information to customers on their account status and account balances.
• Opened new bank accounts according to laid down rules and guidelines.

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
• Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.
• Input, maintain and/ or delete ATM and debit cards within system.

• Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
• Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
• Prepare detailed reports on audit findings.
• Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.
• Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
• Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity