DOCUMENTATION OFFICER
VFS Global
مجموع سنوات الخبرة :12 years, 11 أشهر
Provide the strategic interface between the Visa Processing Department and the various senior managers, stakeholders, various departments to embed a strategic approach to country specific customer visa processing management that results in more effective front line delivery for the company engaged in the business of providing Visa Processing Services Solutions having total staff strength of 200. Report to the Senior Manager.
Responsible for selling hotel rooms for the Aitken Spence Hotel Management Group in Chennai, India.
Source new accounts and develop new business opportunities for all the their 5/3/2 star hotels
Manage existing accounts and implement sales activities and strategies to gain more business and maximize sales in corporate segment
Monitor competitors business and activities
Conducts sales calls and entertainment with clients
Handles familiarization trips and site inspections
Prepared weekly plan and reports, and monitors accounts productions
Responsible for marketing and promoting the business of Travel and Tourism Training Courses offered by Kuoni Academy of Travel through various Colleges, and print media.
Organized various country specific training programs like-south Africa Tourism programs and turkey tourism programs.
Built and developed relations with various Educational Institutions through conducting of presentations.
Organized and conducted counseling classes for the students for travel and tourism programs before enrollments. Assisted in the placement of the students on completion of the Airline diploma
Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
Managing various departments, defining the routine activity work and optimizing the work operation in accordance with the manpower.
Monitoring on various matters and maintaining cordial relationships with the diplomatic missions
Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
Maintaining a network between the internal staff and corporate clients for their requirements.
Management Concept and Organizational Behaviours International business and leisure travel services
Graduated with Honors in English Literature, Achieved Proficiency Certificate in BA English Literature for 3 successive years. Member of Youth red cross, member in NSS, one year served in NCC, 3 years Studies Program at The New College, focus on English literature, Won many awards & certificates in Inter-Collegiate Festival like Theatre, AD ZAP, Drama, Mock Interview, Characters in Conversation, Youth Red Cross, Freeze Zone, Football, Kabbadi, Volley ball, conducted in year between 2007 to 2010.
Domestic ticketing International ticketing Galileo Document production