Deputy Manager
HDFC Bank Ltd
Total years of experience :17 years, 5 Months
• Responsible for operations in Account Opening Document Verification Unit-(New CASA, Existing CASA, NRI, FD, RD, Customer Instructions)
• Processing of customer instruction and liasing with Branch Manager/Sales team to ensure NIL deferrals, FTNR tracking and faster processing of Account Opening within TAT.
• Responsible for AOFs-New, Existing CASA, FD, RD, & Customer Instructions within TAT.
• Liaising with Retail & Sales team for smooth operations.
• To maintain clean operations by ensuring adherence to the processes, maintaining high level of compliances, record maintenance reports checking, reviewing.
• To follow processes & guidelines strictly without deviation.
• Responsible for team management/ Customer relationship and Customer delivery.
• Audit Compliance.
Working as a Work Flow Coordinator has to see that the TAT of the process is maintained. Assigning work to the associates in time. Performing quality checks of the account opened on a daily basis. Taking huddles & team meetings for the new updates from the LOB. And also take care of the MIS & reporting to higher authorities.
JAIIB is a flagship course offered by Indian Institute of Banking and Finance for banking aspirants.
Master of Business Administration with overall 1st division marks. Major area of specialization-Marketing & Minor area of specialization- Finance.