محمد مأمون راشد

As the IB Diploma Programme Coordinator and ICT Coordinator, my role is multifaceted, encompassing the comprehensive management of the IB Diploma Programme. This includes tasks such as updating faculty, promoting the program, attending conferences, and coordinating assessments. I am responsible for financial management, ensuring students grasp program requirements and fees, and collaborating with teachers for professional development. My skill set spans classroom management, student development, preschool and middle school education, program coordination, employee and teacher training, and system administration, particularly in Enterprise Resource Planning (ERP). Overseeing the Diploma Programme Core components (CAS, EE, and TOK) is a crucial aspect, involving collaborative planning and resource coordination. My primary focus is on enhancing student retention and exam results, with a commitment to adapting program delivery as needed for continuous improvement.

As Head of the IT Department, I play a pivotal role in ensuring the seamless operation of the school's IT infrastructure. From conducting technical research to maintaining and upgrading hardware, operating systems, and software, I lead comprehensive efforts. Collaborating closely with the PYP and MYP Coordinator, I support IB PYP/MYP authorization, providing crucial IT and professional development training. My passion for teacher training, curriculum planning, and leadership roles drives me to actively engage with the school community, promoting creative IT use. A forward-thinking leader, I spearhead the school's technological evolution, coordinating international conferences to integrate technology into classrooms. Managing a top-tier international school's IT infrastructure, I constantly devise strategies for technology integration. Facilitating teaching and learning, I focus on e-learning and student information systems, reflecting on processes for continuous improvement. Beyond this, I handle systems administration, network administration, and various additional responsibilities, contributing to the school's technological advancement and educational excellence.

As the Head of the IT Department, my role is crucial in guaranteeing the seamless operation of the school's IT infrastructure. From technical research to overseeing the maintenance and enhancement of hardware, operating systems, and software, I lead a team of IT officers, developers, and engineers. Collaborating closely with the PYP and MYP Coordinator, I support IB PYP/MYP authorization and provide essential IT and professional development training for the school community.
In the realm of system administration, I supervise the IT team, manage Windows and Linux servers, and ensure the smooth functioning of DNS servers and network systems. My responsibilities extend to handling emergencies, maintaining mail servers, overseeing database management, and developing various software systems.
I am dedicated to establishing and maintaining a secure IT environment, including disaster recovery planning and regular security backups. Additionally, I manage hardware and software systems, implement IT inventory control systems, and liaise with vendors. My role involves continuous skill development in web services and security technologies, contributing to knowledge sharing within the team and fostering growth as an engineer and educator.

As a System Administrator (SA), I played a vital role in ensuring the smooth operation of the HMIS environment, conducting technical research and maintaining servers and associated infrastructure/tools. I took responsibility for configuring, patching, and upgrading hardware, operating systems, and software based on Vendor recommendations and Company standards.
In the realm of system administration, I installed and rebuilt servers, configured hardware, and managed Windows Server (2012 r2 and 2016), Active Directory, DNS, DHCP, Group policy, Security, and sharing permissions for US-Bangla Medical College And Hospital data centers. I planned and directed health information management in line with accrediting and regulatory standards, overseeing day-to-day operations and managing HIMS staff/resources.
My responsibilities also included ensuring successful backups and performing restores, assisting project teams during planning stages, responding to incident tickets, configuring server software and hardware, and collaborating with server and network engineers. I implemented automated approaches for system administration tasks and conducted regular security monitoring and patching to prevent intrusions. Additionally, I performed daily backup operations, reviewed file systems regularly, and maintained operational documentation and procedures. I identified and resolved performance and capacity issues, performed ongoing performance tuning, hardware upgrades, and resource optimization as required.
Project Successfully Completed:
a. Implementation of Virtual and cloud computing using VMware, Microsoft and google cloud.
b. Implementation of Hospital Information Management System (Hospital ERP) for Hospital Automation.
c. Implementation of Student Information Management System (College/University ERP) for Medical College Automation.
d. Implementation of Biometric System of Employee Attendance System for HR and Payroll Automation.
e. Autonomous Security System Deployment with Online CCTV Surveillance.
f. Redesigning voice (intercom) communication and implementation of IP telephony and video conferencing systems.

In my role, I am actively engaged in the setup, management, and monitoring of Internet, LAN, WAN, Switch, Router, and various networking-related issues. I take charge of configuring and maintaining a Factory level network under a domain server. Additionally, I am responsible for establishing and monitoring Fiber and E1 links, coordinating with vendors and the Head Office. The scope of my duties extends to overseeing and maintaining Edible Oil and Power Plants, as well as supporting user-level ERP software.

I manage the maintenance of the Panasonic PABX system, handle additions to new connections, and maintain Fax printers and Photocopy machines. Furthermore, I am involved in setting up and maintaining operating systems and server configurations, providing user-level IT support, and keeping a log of required repairs and maintenance for IT equipment. Additionally, I play a role in preparing IT Service Request Forms (SRF) and ensuring the maximum accessibility of technology. I am dedicated to offering orientation to new users and providing training on the potential uses of existing technology to the staff.
Project Successfully Completed:
a. Core network Backbone and server system Establishment of 15+ Sister Concerns of the company;
b. Monitoring system implementation to Sensor Network of Different PLC (Programmable Logic Controller) Computer And Industry Automation System;
c. Implementation of Biometric System of Employee access control and Attendance System,
d. IT Activity Monitoring System Implementation and Policy Deployment for Network Access Control of 1500+ Computer User,
e. Online IT Inventory System.
f. Autonomous Security System Deployment with Online CCTV Surveillance and Monitoring System etc

I started my journey as an intern system engineer at Bangladesh National Parliament Secretariat, where I was entrusted with various responsibilities such as Windows administration, network operating center (NOC) administration, LAN/WAN administration, and intrusion detection and prevention (IDP) monitoring. Additionally, I managed FTP servers, AD/DNS, wireless access points, and load balancers. I played a pivotal role in designing and implementing the Digital Recording System for Parliament Debates and meetings, while also providing ongoing IT training to Honorable Members of Parliament.

During my tenure, I evaluated and reconfigured the company's Linux/Windows OS, enhancing system security through the setup and maintenance of the Security Manager. I researched, recommended, and implemented network enhancements for improved reliability and performance. I conducted system upgrades, maintained high system availability, and provided scalable solutions to support business growth. Additionally, I actively contributed to monitoring the cloud LAN, maintaining and providing ICT support for over 800 computers, ensuring security, troubleshooting network issues, and managing Active Directory user accounts and policies. I attended IT-related meetings, participated in technical evaluations for bids/quotations, advised on vendor selection, and assisted in preparing the IT budget. Beyond regular office hours, I offered immediate support for network and internet connectivity problems and provided orientation to new users. My commitment extended to providing IT training for the esteemed Members of Parliament and contributing to initiatives like E-Parliament and E-Library.
Project Successfully Completed:
a. Design and Development of E-Parliament project.
b. Digital recording and archiving of parliamentary debates.
c. Library Management System.
d. Parliamentary meeting Management system.

I joined as a full-time Systems Administrator, responsible for a comprehensive range of tasks, including Enterprise Resource Planning (ERP) system administration, Access Controlling System administration, Application Servers administration, Network Storage System administration, Windows/Linux administration, network operating center (NOC) administration, LAN/WAN/VPN administration, VMware administration, and intrusion detection and prevention (IDP) monitoring. Additionally, I managed FTP servers, AD/DNS, wireless access points, and load balancers, designing and implementing highly available (HA) and disaster recovery (DR) solutions.

In the realm of web development, I took charge of designing, updating, and maintaining the company's website, ensuring its security and managing database updates. Other responsibilities included computer network design and setup, LAN network troubleshooting, network security, quality checks for IT equipment, application software installation, hardware maintenance, and providing immediate support for network and internet-related connectivity issues after office hours or on weekends. I also played a role in orienting new computer operators and IT officials, attending IT-related meetings as required.

Duties/Responsibilities:
Consulted with client companies to provide Hardware, Software and Network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.
a. Computer Network Design and Setup to Different Organization.
b. Troubleshooting Network Problems to Different Organization.
c. Ensuring Network Security. etc.
d. Assist preparation Of the IT budget.
e. Technical evaluation on Bid/quotation and advice on vendor selection - for hardware, repair and maintenance.
f. Quality check for newly procured IT equipment.
g. Software Installation.
h. Hardware Maintenance.