MIRZA ميرزا, Consultant

MIRZA ميرزا

Consultant

Virtusa consultancy services

البلد
الهند - حيدر اباد
التعليم
الثانوية العامة أو ما يعادلها, Computer Science & Engineering
الخبرات
9 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 5 أشهر

Consultant في Virtusa consultancy services
  • الهند
  • أشغل هذه الوظيفة منذ نوفمبر 2018

Shared Technology Environment ADOBE, ABINITIO, TALEND, TIBCO, WAS, KORE, MICROSTRATEGY
Tools Auto-sys, Service Now, ITRS, Tectia, Client U-deploy tools
Data Base Sql, My Sql

Job Responsibilities

•Manages incidents and service now requests to resolution.
•Monitoring Auto-sys and ITRS tools for continual operations.
•Monitor and manage ticket queues across operational teams to ensure that SLA’s are met.
•Escalates outage and other production interruptions to appropriate individuals / groups
•Maintain documentations for all business intelligence processes.
•Write and maintain user documentation and learning resources.
•Experience working with offshore teams.
•Monitoring 100+ server’s health conditions via ITRS and Auto-sys tools.
•Achieve appreciations as technical interface to cross teams and involvement in deployment activities.

Sr. Technical Support Engineer في Netxcell Limited
  • الهند
  • أكتوبر 2016 إلى يونيو 2018

IDEA CELLULAR, AIRTEL, INSTA Service, SMS Services

OS / PLATFORM Linux and Windows
Database SQL, My SQL

Associate في Voice Gate Technologies Pvt. Ltd
  • أغسطس 2014 إلى أكتوبر 2016

IDEA, DOCOMO, AIRTEL, UNINOR, BSNL

OS Windows 7
Database My Sql support
Other Tools VNC viewer, VNC server, audio clipping tools
MS Office 2007 Access, Excel, Power Point

Job Responsibilities

•Troubleshoot and resolved application issues escalated from clients.
•Processed large batches of data on daily and weekly basis.
•Conducted user regression and other tests on products and components.
•Participated in daily weekly and bi-monthly status meetings.
•Analyze application data to assess performance and uncover problems.
•Work in team environment to complete all testing activities according to schedule.
•Planning & effective execution of client requirements and satisfaction.
•Monitoring of remote servers for outgoing calls undertaken through auto-dialer applications.
•Perform daily backups for all services logs from my sql and production servers.
•Generate reports and logs from SQL yog and SQL server and updating Status to the Client.
•Handling Idea client technical queries and preparing day to day MIS reports.
•Data analysis and maintain daily, weekly and monthly trackers.
•Experience in Creating and scheduling the jobs and troubleshooting the failed jobs.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Computer Science & Engineering
  • في JNTUSri. Chaitanya bharathi Junior Kalasal
  • يناير 2007

in

الثانوية العامة أو ما يعادلها, Computer Science & Engineering
  • في Gandhi century high school
  • يناير 2005

from

Specialties & Skills

Administration
Hardware Engineers
Network Topology
BUSINESS INTELLIGENCE
CUSTOMER RELATIONS
DATABASE ADMINISTRATION
CLOSING
DATA ANALYSIS
DATA PROCESSING
Installation
Maintenance Management
Management
Project Management
Inspection
Engineering
Production
Microsoft Office
operations
Customer Service
Administration
Operation
Lead By Example
Performance Management
Telecommunications
Planning

اللغات

الانجليزية
متمرّس
الهندية
متمرّس