Manager
Tata consultancy services
Total years of experience :15 years, 4 Months
Service Delivery, operations management.
• 9+ years of rich and dynamic experience in Wipro BPO and 1.5 years’ experience with Convergys India Services Pvt Ltd, rendering Technical support/services to its international customers/clients.
• Presently helping with the transition of Openreach Process in Kolkata as an Assistant Manager.
• Taking care of end to end transition for the process including Training, OJT and Glide Path.
• Proficiency in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/ Process Targets.
• Experience in transitioning of USA based Technical process - Instrumental in carrying out the strategy for operational efficacy for the smooth functioning of the process.
• Experience of handling OJT for US & UK based telecom process and ensuring smooth throughput to Operations.
• Good communication & analytical skills, honed with the ability to liaise with all the levels of management and other
Subjects: Political Science Economics Philosophy
