OPD Officer
Bahrain specialist Hospital
Total years of experience :10 years, 5 Months
•Pays small claims (charging the patient).
•To deposit fees collect to finance department per instruction.
•Transmitting claims for payment or further investigation.
•Contacting insure or other involved persons to obtain missing information.
•Review insurance policy to determine coverage for insured patients.
•Preparing and reviewing insurance claims forms and related documents for completeness.
•Providing customer service, such as giving limited instructions on how to proceed with claims.
•Organizing or works with detailed records using computers to access, search and retrieve data.
•Sending approvals to the insurance companies.
•Calling patients to notify them, when the request is approved or rejected.
•Registering and charging all outpatient visits for Cash and insured patients.
•Booking the follow-up appointments for patients during the same visit.
•Interact with customers to provide information in response to inquiries about products or services.
•Handle and resolve complaints.
•Ensure that bank’s customers receive an adequate level of service or help with their questions and concerns.
•Be client driven and respond to their needs. Recognize their changing demands as well as those of the market place.
•Coordinate with the other banking divisions to provide the necessary service to the customers.
•Maintain effective relationships internally and externally and employ informal networks to get things done.
•Focus on attracting new liabilities and increasing number of relationships and accounts.
•Sales of the bank’s investment products, and attracting new funds and generating revenues for the Personal Banking Department.
•Personally meet with clients and presenting call reports and encourage cross-selling opportunities within the bank and network.
•Provide support to marketing staff.
•Maintaining adequate control over the power files.
•Adhering to bank policy and rules which produce a positive effect upon auditing the branch.