Mohamed Jamil MABROUK

** Billing & Rating production support:
- BSCS support in production.
- Working on 2G/3G offers and services.
- Upgrade of BSCS Non Kernel components.
- BSCS On-line modules skills.
- Monitoring of Billing servers, CMS and Customer Care (CX).
- Monitor Rating and Billing processes (Generation CDRs from DIH to BILL).
- Billing and Rating Process management (DatA, RDH, DIH, FIH, AIH, PRIH, RIH, PCCH, FOH, BSH, RLH, BCH, BGH).
- Rating chain troubleshooting.
- SOI infrastructures SOI (CMS, BillSrv).
- Participation to BSCS iX release 3 migration project.
- Manage BSCS environment (partial and full shipment test and installation)
- Incidents management and resolution.
- Analysis and detection of problem’s origin and curative solution proposal.
- PNs creation and following with product support.
- Writing exploitation documents for supervision team.
- Supporting Customer care users.
- Implementation of shell/PLSQL based solutions for problem fix.
- BSCS data base import/ export
- Tests, upgrades and monitoring of call & control monthly process.

** Provisioning production support:
- Support of Comptel Instant Link 7.2 provisioning framework.
- Managing and installing Instant link upgrades.
- Provisioning logics integration.
- Activation process monitoring.
- Install network elements connectors.
- Dealing with commands and logs of different network elements (IN, HLR, RBT, VMS, USSD).
- Implementation of single/batch provisioning scripts.

** Mediation Support :
- Support of the mediation platform Digital Route Mediation Zone4/5.
- Work-flows integration and update.
- Problem troubleshooting.
- Manual processing in different modules (collect, analyse, archive, and inter work flows …)

** Web services / TIBCO support:
- Support of different web services applications relatives different services.
- Improvements of web services applications performances.
- TIBCO ESB production support.

** Technologies: Oracle11g, PL/SQL, Shell scripts, JDBC native, JMX, Spring-ws and Tomcat6.

Project: Information system for the Tunisian ministry of Justice and Human Rights.
The project consists on the conception and development of an application for workflow administration in criminal, civil
and real estate courts and a new justice repository. It includes interface with external applications (archives and portal).
- Uses cases development using UML diagrams.
- Development and integration of static prototypes.
- Participation in validation of prototypes with the Ministry.
- Development of web interfaces for the real estate court’s affairs.
Technologies: JDeveloper 11 Struts 2, Ejb3, JQuery 1.3, Sitemesh, Freemarker, Oracle 10g, Weblogic10 and SVN.

Participating to the development of the Cylande Cyrus’s products (Solutions for specialty stores and supermarkets).
Cyrus Invoice Control: Module that manages the reconciliation of customer invoices and receipts.
- Treatment of common functionalities of the application (taglibs, access, menu).
- Security and parameter settings of the application.
- Listing and transformation of receptions / returns.
- Batch implementation (Schedulers).
- Export / printing reports in Jasper Reports.
Cyrus Auxiliary Accounting: Module for centralised management of accounts by sector, by department for the stores of the
country.
- Processing accounting flow.
- General balance.
- Batch implementation (Schedulers).
- Bugs correction on Mantis.
Cyrus Paying Centre: Cash centralised service that handles payments from a supplier of a sign of a country and handles
supplier’s debts.
- Generation of proposals for payment (payment file).
- Schedule of Payment (per period, per provider, per bank).
Technologies: Eclipse 3.3, Struts1.2, Hibernate3.2, JavaScript, Ajax, Jasper Report, Oracle 10g, SVN, Mantis.

P2W smart client: Realising of a customized client of the Project To Web product using web services for the need of tasks
management in a factory. The development concerns: implementation of web services for task management, task history
management and machines states follow up.

Seetour 24: Ferry crossing reservation web application dealing with tour booking, equipments managements, payment
management and crossings planning
Neusta Shop-system: E-commerce system, creation and management of instances of commerce sites. Involved in the
conception and development of modules: products repository, payment management and stores administration.
Technologies: JbossSeam, JSF, Rich-faces, Ejb3, Spring-ws, Hibernate, Log4j, MySql5, CVS, SVN, Maven, Ant.