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Medhat Nabawi, Technical Support Specialist

Medhat Nabawi

Technical Support Specialist

Dynamics Information Systems

Location
Egypt - Cairo
Education
Bachelor's degree, Networking
Experience
15 years, 3 Months

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Work Experience

Total years of experience :15 years, 3 Months

Technical Support Specialist at Dynamics Information Systems
  • Egypt
  • My current job since October 2015

1- Introduce a Technical support to Company customers, these customer bought a Company Windows Application - Finance and Management Applications.
2- Make a Test on any application the company developed it.
3- Have a good experience about how to make an application by C# programing language.
4- Make a connection with a customers by mobile phone, teamviewer, remote desktop to handle a customer issues.
5- Solve Network Issues.
6- Install Windows OS on Client PCs.
7- Network & System Administration.

Technical Support Engineer at DATALINEZ - TE-Data Reseller
  • Egypt
  • September 2014 to September 2015

Technical Support for ADSL Customer
Fix Exchange related Issues

Network & System Administrator at MAX for Computer and Print Services
  • Egypt - Cairo
  • July 2013 to June 2014

IT Specialist

Customer Services Representative at Public Services Company
  • Kuwait - Al Kuwait
  • December 2009 to July 2012

1-Respond on Customer Inquiries.
2-Dealing with Customer Compliants.
3-work to get Customer Satisfaction.
4-make reports and analysis calls to find best methods to serve Customers.

Training Coordinator at Egyptian Center for Development and Training
  • Egypt
  • November 2007 to August 2008

1- Coordinator between Trainers & Organizations want Training Courses.
2-arrange Training rooms.
3-Print Training materials.
4-Follow up Training Courses.
5-print Certificates.

Social Coordinator & training specialist at Egyptian Red Crescent
  • Egypt
  • October 2006 to October 2007

Social Coordinator & Training Courses Specialist at
against child labor Project - the National Council for Childhood and Motherhood in coordination with the Egyptian Red Crescent

Education

Bachelor's degree, Networking
  • at Cisco Networking Academy
  • June 2013

Cisco Certified Network Associate

Bachelor's degree, Social Work
  • at ElFayoum University
  • May 2006

Bachelor of Social Work

Specialties & Skills

CCNA
+Endorse 0
Network Administration
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Cisco
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Network Operations
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Network Engineering
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Communication skills
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Training Specialist
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Report-Writing skill and coordination
+Endorse 0
Computer Skills
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Dealing with co-worker & Customer
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work with Team
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Work under Pressure
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Routing Protocols Configuration
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Routers Configuration
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Network Troubleshooting
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Windows Server Administration
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Languages

Arabic
Expert
English
Intermediate

Memberships

Egyptian Red Crescent
  • Member of the Commission on the club's youth social and cultural
  • January 2007

Training and Certifications

Networking (Training)
Training Institute:
Cisco Networking Academy
Date Attended:
March 2013
CCNA Exploration : LAN Switching and Wireless (Training)
Training Institute:
Cisco Networking Academy
Date Attended:
March 2013
CCNA Exploration : Network Fundamentals (Training)
Training Institute:
Cisco Networking Academy
Date Attended:
January 2013
CCNA Exploration : Routing Protocols and Concepts (Training)
Training Institute:
Cisco Networking Academy
Date Attended:
February 2013
Introduction to International Humanitarian Law (Training)
Training Institute:
International Committee of the Red Cross
Date Attended:
September 2012
Information Technology (Training)
Training Institute:
ICDL
Date Attended:
January 2007
Customer Service Skills (Training)
Training Institute:
PSC
Date Attended:
December 2011