Technical Support Specialist
Dynamics Information Systems
Total des années d'expérience :15 years, 4 Mois
1- Introduce a Technical support to Company customers, these customer bought a Company Windows Application - Finance and Management Applications.
2- Make a Test on any application the company developed it.
3- Have a good experience about how to make an application by C# programing language.
4- Make a connection with a customers by mobile phone, teamviewer, remote desktop to handle a customer issues.
5- Solve Network Issues.
6- Install Windows OS on Client PCs.
7- Network & System Administration.
Technical Support for ADSL Customer
Fix Exchange related Issues
IT Specialist
1-Respond on Customer Inquiries.
2-Dealing with Customer Compliants.
3-work to get Customer Satisfaction.
4-make reports and analysis calls to find best methods to serve Customers.
1- Coordinator between Trainers & Organizations want Training Courses.
2-arrange Training rooms.
3-Print Training materials.
4-Follow up Training Courses.
5-print Certificates.
Social Coordinator & Training Courses Specialist at
against child labor Project - the National Council for Childhood and Motherhood in coordination with the Egyptian Red Crescent
Cisco Certified Network Associate
Bachelor of Social Work