Medhat Rashed

• Collaborates effectively with customers and technicians to pinpoint essential maintenance needs.
• Conducts thorough road tests on customer vehicles to ensure optimal performance.
• Provides expert advice on necessary and recommended services, enhancing customer satisfaction.
• Proactively suggests additional services and repairs, driving increased sales opportunities.
• Accurately computes costs for replacement parts and labor, ensuring transparency and trust with customers.
• Estimates costs for body & paint, mechanical, electrical, and other repairs, demonstrating comprehensive knowledge.
• Prepares detailed itemized estimates on service orders and clearly communicates them to customers, fostering understanding.
• Leverages strong communication skills to build lasting relationships and enhance the customer experience in the automotive service industry.

• Collaborates with customers and technicians to accurately identify and prioritize required maintenance.
• Conducts thorough road tests on customer vehicles to assess performance and identify issues.
• Provides expert advice on necessary and recommended services, enhancing customer satisfaction.
• Proactively offers additional services and repairs, increasing overall service sales.
• Calculates precise costs for replacement parts and labor, ensuring transparency and trust with customers.
• Estimates costs for body, paint, mechanical, and electrical repairs, streamlining the service process.
• Inputs detailed, itemized estimates into service orders, clearly explaining them to customers for informed decision-making.
• Aims to transition into the role of Automotive Service Advisor and Model Base Developer, leveraging extensive customer service experience.

• Ensured timely completion of repairs, consistently meeting promised delivery times and estimated costs.
• Minimized unnecessary spare parts replacement, enhancing cost efficiency and customer satisfaction.
• Managed parts orders and maintained effective communication with the Parts Department for timely procurement.
• Conducted thorough inspections and test drives of vehicles post-repair to guarantee quality and performance.
• Facilitated quality control by returning vehicles that did not meet standards to the respective technicians for re-evaluation.
• Provided clear and constructive feedback to servicing technicians, aiding in the continuous improvement of repair processes.