محمد فتحى البسيونى

• Handling outbound and inbound calls to cross sale and up sale bank products and services.
• Targeting the high network clients and selling them other products according to their financial needs and close successful deals.
• Providing customer services and products to normal and elite customer according to their needs and benefits in order to make them satisfied.
• Meet the sales target set by the management in every end of the month.
• Providing correct information related to the product and services.
• Maintaining confidentiality of the bank’s customers and data.

Handling and managing branch team and all services we provide.
• Handling incoming clients in friendly polite and professional manner to ensured that each customer is routed in correct resource on all service occasions.
• Make first impression to providing perfect service ability of an organization consistently exceeds the costumer's /client's expectation.
• I had certificate of attendants awarded from Dubai SME (the business power of excellent customer service) under Platinum CPD.
• Knowledgeable about Government services like (Immigration-Emirates Identity-Department of Economic and Development, Ejari, Ministry of Health services, Schengen visas KSA visa and some other services.

• Oversee the daily operations of outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback's and recommend necessary outlet operational changes.
• Schedule operations and job training's to outlet associates.
• Organize regular meetings to discuss about issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Address customer queries courteously and ensure customer service satisfaction.
• Develop cost effective operational plans to achieve outlet/branch goals.
• Assist in cash handling activities and

• Certified trainee of cupola telephone services in soft skills and ten golden rules of customer service
• Trained from same company how to deal calls from our consumer on telephone conversation
• Make first impression to providing perfect service ability of an organization consistently exceeds the consumer's expectation
• Handling incoming calls in friendly polite and professional manner to ensured that each call is routed in correct resource on all service occasions
• Greeting consumer's and established a positive professional relationship to recognized the level of technical competence to the consumer's and disarming any perceived negativity of a telephone support desk
• CSR's task my included the handling of inbound and outbound calls for the other campaigns and related works
LOGICA COMPANY (CRM)
COURSE TRAINING
• Learned what CRM is and within RTA's overall consumer's service strategy
• Learned to the key features and function available in CRM to RTA in release
• Be able to create and maintain individual and corporate consumer's records
• Able to create activities (telephone calls)
• Able to create cases ( complains, suggestions, notifications and complex enquiry)

• Plan and assign daily workloads to outlet associates.
• Establish operational strategies to meet quality and customer service standards.
• Obtain customer feedback's and recommend necessary outlet operational changes.
• Address customer queries courteously and ensure customer service satisfaction.
• Develop cost effective operational plans to achieve outlet/branch goals.
• Assist in cash handling activities and develop expense and revenue reports.