System Engineer
Cerner Corporation
Total years of experience :9 years, 5 Months
India Event Management - IRC (Immediate Response Center) - Revenue Cycle Management System
• Proactively monitoring servers.
• Using front-end Data warehouse Tools (DRE) concepts.
• Checking and troubleshooting issue using back-end SQL server management and resolving the issue.
• Handling various issues with database systems.
Coordinating with various teams and clients in resolving and notifying the issues.
IT Infrastructure Services
• Monitoring, Incident Management, Queue Handling, Alert handling, Ticketing
• Co-ordinate with other teams to solve an issue, assigning, follow up and closure of tickets within the estimated SLA
• Handling calls with the clients and onshore teams to resolve an issue.
• Accessing Network devices to check and update to prevent production impact to the business
B.Tech Information Technology