Meenakshi Pradeep

Managed high-volume retail customer inquiries via live chat, ensuring accurate and timely resolutions.
Handled SGS transport operations, coordinating shipment tracking, delivery updates, and exception
management.
Assisted customers with order issues, including returns, replacements, and billing adjustments.
Monitored carrier performance and internal transport processes to ensure smooth product deliveries.
Collaborated with cross-functional teams to resolve logistics and operational challenges.
Maintained daily reports and metrics, achieving SLA targets for response time and quality.
Ensured compliance with company policies, confidentiality, and data protection standards.
Provided proactive solutions to reduce recurring issues and enhance customer experience.
Documented customer interactions and process updates in CRM systems.
Supported internal teams with process improvements and efficiency initiatives within the SGS workflow