General Manager - Operations
Pacific International Hospital
مجموع سنوات الخبرة :15 years, 0 أشهر
a) Identifying, adopting, & implementing operational best practices and metrics to obtain desired strategic and tactical results
b) Driving strategic vision by institutionalizing process-improvements, infusing new ideas and taking enterprise-wide approach to unlock maximum synergy, impacting top-line growth and bottom-line growth
c) Spearheading hospital’s staff including Senior Managers & Consultant Doctors in ensuring smooth daily operations of the hospital & its entities
d) Contributing in business development including preparing proposals, tender bids, financial feasibility and business plans for proposed new clinical services, packages, programs and projects
e) Ensuring submission of regular quarterly & annual hospital reports and project reports for the management to present to the board
f) Establishing corporate governance practices & procedures and promoting the highest standards of integrity, probity & corporate governance throughout the group and particularly at board level
g) Participating in ensuring statutory compliance and addressing legal issues with the help of Medico Legal Consultant
h) Addressing patients concerns regarding hospital services and setting up committees to advice & respond to patient’s grievances
i) Collaborating with Finance and Marketing Head in developing strategic direction and major policies of the institution in consultation with board
j) Contributing in sourcing and assisting Medical Director & HR in finalizing recruitment of appropriate medical and non-clinical staff of the institution
k) Participating in business promotional activities, trade shows, seminars, health expos & talk shows on behalf of the hospital
l) Managing application project of HRMS and Patient Queue Management System
a) Provided proactive leadership to team to achieve high morale, quality outcomes & positive financial results on revenue, EBITDA and receivables
b)Facilitated cost effectiveness & financial integrity, with emphasis on revenue enhancement, productivity, utilization management and overall profitability through ARBOP and cost analysis
c) Piloted development, communication and implementation of effective growth strategies
d) Devised Marketing and Brand Strategy of organization in alignment with business goals and objectives
e) Focused on improving Patient Experience, Patient Safety Incidence, & Escalation Matrix
f) Ensured regulatory compliances & quality accreditations (National Accreditation Board for Hospitals & Healthcare Providers - NABH) for the respective Centre
Played a key role in achieving EBIDTA growth of 25% over FY18
Pivotal in improving Credit Collection by 1.2%
Steered successful implementation of Quality Indicator and ensured 98% adherence to the same
Ensured 100% adherence to Capex Budget
• Project management - Business development, Diagnostics Lab
• Operations and Logistics for Domestic & International Market
• Technical support & Training
• Budgeting
• Setup of LIMS and Patient Portal
• Market Research and Satellite lab
• Website development for the Hospital & Periodic up-gradation
• Define and execute marketing communications through Social Media
• Business Development in Domestic and International Market
• Conceptualize the overall strategy for the specific business vertical in line
• Implement the strategy through the sales and application support teams to achieve the short and long terms goals for the business
• Responsible to ensure a healthy funnel for the assigned market vertical
• Partnering with the sales team to ensure funnel hygiene
• Manage the demand generation process towards quantity and quality of leads
• Design and execute action plans that will generate growth for various customer segments leading to increase in market share
• Work closely with sales team to enhance productivity in terms of win rate and growth to capture market share
• Develop and leverage relationships with decision makers
• Provide strategic inputs to management on current trends
• Share market intelligence and latest developments with sales team & management
• Identify new product opportunities & Initiatives, develop positioning and ensure success
• Project management - Business development & New Initiatives
• Market Research and Analysis
• Technical support
• Budgeting
• MIS
• QA
• Pricing
• Product Training
• CRM
• Branding & Input designing
• Sales Analysis
• Product Training
• Supply Chain Management
Antibiotics & Antioxidants
Job Description:
•Branding & Input designing
•Sales Analysis
•Product Training
•Supply Chain Management
Achievement :
•Set up of monthly Target process
•110% target achievement
•99.99% production scheduling & planning
•99% on time deliveries of goods to production unit as well as sales team
Portfolio : Antibiotic (Cephalosporin’s), Respiratory Tract & Allergy and Pain Management
Job Description:
•Branding & Campaigns
•Product Training
•Sales Analysis & Market Research
