meenaz syed

Key Responsibilities :
• Partner with business to forecast and fill demand before the project go-live dates.
• Work closely with leadership / attend sales projection calls / partner and propose the best
demand fulfilment strategy. Develop a sourcing strategy and channel-mix.
• Source for potential candidates using various channels - internal pool, social media, referrals
• Present top 3 candidates to the hiring managers from different channels along with potential cost
• Hire niche skills - IT Security, Cloud Consultants, IT Infrastructure / Digital / Project Managers
• Conduct fortnightly updates calls with all hiring managers and leadership

Position Held: Independent Contractor
Period of Service: Jan 2013 to May 2013 (contract ends on 9 May)
Role: Recruitment process implementation / Pipeline Management
Key Responsibilities: Manage Consultant & IT Recruitment for UAE and Saudi Arabia
• Pipeline Management
• Data analysis
• Stake holder Management
• Vendor Management
• Channel mix - Devise sourcing strategy depending on the criticality of demand
• Upskill other teams in internal Accenture tools & processes

Position Held: Specialist - Mumbai Recruitment Lead
Period of Service: July 2011 to Aug 2012
Role: Delivery Lead for Mumbai - Manage a team of 8 recruiters
Accomplishments: Managing Voice and Non-Voice hiring for Mumbai - Sourcing to On-boarding
• Single point of contact for Mumbai Delivery
• Devise sourcing strategy depending on the criticality of demand
• Ensure demand fulfillment for Mumbai within SLAs
• Ensure a channel-mix / diversity ratio is maintained
• Engage with internal and external stake-holders
• Provide real-time updates to stakeholders and conduct weekly reviews
• Assist Project managers in raising demand and encourage forecasting
• Manage pipeline from the time the candidate hits HR to rejection / final selection
Manage internal redeployment of employees
• Placed 245 employees across levels, in various Voice & NV Deals (in 5 months)
• Mapped candidates to the demand post discussion with the hiring managers and the employees.
• Coached and counseled the employees in the redeployment pool
• Managed business requirements / concerns
• Collaborated between SB and other Businesses

Professional Experience (continued)
Employer: IBM GPS
IBM Global Process Services is the BPO wing of IBM, formerly known as Daksh.
Position Held: Deputy Manager - Shared Services
Period of Service: Jan 2006 to July 2011 (Trainer to Deputy Manager)
Role: Managed a team of 9 leads, 2 AMs and 1 MIS executive.
Managed processes like Citibank, Dubai telecom, eBay, Orange, UBI, Deutsche Bank and
Monsanto.
Transitioned DU Telecom/ Trainline and set up the recruitment and training processes.

Projects Managed: Six sigma GB project - C-SAT Improvement from 51% to 76%
Employee Survey score improvement from 3.17% to 3.53
Recruitment

Employer : Accenture Middle East BV
Global management consulting, technology services and outsourcing company.
Position Held : Independent Contractor
Period of Service : Jan 2013 to May 2013 (contract ends on 9th May)
Role : Recruitment process implementation / Pipeline Management
Key Responsibilities : Manage Consultant & IT Recruitment for UAE and Saudi Arabia
• Pipeline Management
• Data analysis
• Stake holder Management
• Vendor Management
• Channel mix - Devise sourcing strategy depending on the criticality of demand
• Upskill other teams in internal Accenture tools & processes

Key Recruiting Responsibilities :
• Lead Recruitment for Middle East, key roles hired for Management and Technology Consulting, Strategy and Digital
transformation consultants, IT Infrastructure, IT Security, Networks, Data Scientists, Digital, SAP, Salesforce, Cloud
applications, Web / iOS / Andriod application developers, eCommerce developer, sharepoint / Java developer to
name a few.
• Devised and executed sourcing strategy depending on the criticality of demand.
• Sourced for potential candidates using the in house Recruitment System (Taleo based), external job boards
(Bayt, Naukri, Monstergulf), social media (LinkedIn, Facebook, Whatsapp), Employee and candidate
referrals and professional network.
• Stake holder Management, created bi-weekly reports and monthly presentation /dashboards to update all
stakeholders.
• Responsible for Taleo updates for the team, regularly review Taleo reports and follow up with the team to update
missing steps.

Employer: Accenture Services Pvt. Ltd
Global management consulting, technology services and outsourcing company.
Position Held: Specialist - Mumbai Recruitment Lead
Period of Service: July 2011 to Aug 2012
Role: Delivery Lead for Mumbai - Manage a team of 8 recruiters
Accomplishments: Managing Voice and Non-Voice hiring for Mumbai - Sourcing to On-boarding
• Single point of contact for Mumbai Delivery
• Devise sourcing strategy depending on the criticality of demand
• Ensure demand fulfillment for Mumbai within SLAs
• Ensure a channel-mix / diversity ratio is maintained
• Engage with internal and external stake-holders
• Provide real-time updates to stakeholders and conduct weekly reviews
• Assist Project managers in raising demand and encourage forecasting
• Manage pipeline from the time the candidate hits HR to rejection / final selection
Manage internal redeployment of employees
• Placed 245 employees across levels, in various Voice & NV Deals (in 5 months)
• Mapped candidates to the demand post discussion with the hiring managers and the employees.
• Coached and counseled the employees in the redeployment pool
• Managed business requirements / concerns
• Collaborated between SB and other Businesses

Professional Experience (continued)

10 years
Employer: Accenture Middle East BV
Global management consulting, technology services and outsourcing company.
Position Held: Independent Contractor
Period of Service: Jan 2013 to May 2013 (contract ends on 9 May)
Role: Recruitment process implementation / Pipeline Management
Key Responsibilities: Manage Consultant & IT Recruitment for UAE and Saudi Arabia
• Pipeline Management
• Data analysis
• Stake holder Management
• Vendor Management
• Channel mix - Devise sourcing strategy depending on the criticality of demand
• Upskill other teams in internal Accenture tools & processes

Employer: Accenture Services Pvt. Ltd
Global management consulting, technology services and outsourcing company.

Role : Managed a team of 9 leads, 2 AMs and 1 MIS executive.
Managed processes like Citibank, Dubai telecom, eBay, Orange, UBI, Deutsche Bank and
Monsanto.
Transitioned DU Telecom/ Trainline and set up the recruitment and training processes.

Projects Managed : Six sigma GB project - C-SAT Improvement from 51% to 76%
Employee Survey score improvement from 3.17% to 3.53
Recruitment
Responsibilities : Run the Employee referral program - SAMPARK
The number of referrals received during my stint increased by 300%
Upskilled telecallers to conduct interviews / follow up / initiated a separate number where candidates could call back.
Established and maintained relationships with process heads to proactively identify resource requirements
Calibrate recruiters & trainers on the Hiring tool
Branding of Referral Program - conducted awareness sessions on the floor
Training
Responsibilities : Managing Team Performance - Through regular tracking mechanisms like Review the
Reviewer, Trainer Evaluation, Calibration, Train the Trainer Certification, Managing Knowledge
Enhancement through OD training and Six Sigma Training Projects.

Interlock with Stakeholders - Liaison with different stakeholders to identify training needs and
share performance updates.

Floor Support Activities- Training need analysis, floor support plan (audits & feedback, refreshers), assigning targets and tracking completion, quartile management

MIS - managing, analyzing and publishing reports for all training activities

Reviews - regular reviews with different stakeholders to share performance updates, challenges
and support required related information and close loops
Recruitment Activities - Conduct fortnightly calibrations with Leads who conduct T2Es (Trainer
to Evaluate)