Network Engineer
prompt Information Technology
Total years of experience :8 years, 1 Months
➢ Maximize IT Infrastructure uptime, DR, Data Center and IT Operations
➢ Designing and implementing firewalls, Routers, Switches of different vendor. e.g Fortinet, Palo alto, SonicWALL, Sophos,
Cyberoam.
➢ Responsible for Configuring Clustering, High Availability and DR Sites.
➢ Configuring IP Telephone (Cisco, Avaya, IP PBX) and Wireless controllers.
➢ Responsible for installing, Upgrade, configure and administration and troubleshooting for Servers, Firewalls, Storage,
Switches, Routers etc.
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➢ Deploying and Monitoring NMS e.g. SolarWinds, PRTG, Wireshark.
➢ Designing and Implementing security solutions including firewalls, centralized AV, IPS, Ransomware Protection
➢ Windows Server Deployment, Clustering, SQL servers, AD, DC, Load balancing, IIS etc
➢ Design, administration, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls,
routers, systems security etc.)
➢ Connecting different branch offices and customer offices using Routers, ISDN line, ADSL, VPN & Terminal
Services.
➢ Configuring and implementing Remote Access Solution: IPsec, PPTP and SSL VPN.
➢ Implementing traffic filters on Cisco routes using Standard, extended Access list.
➢ Configure and implement mesh wireless architectures (Cisco, Ruckus, DrayTek etc.)
➢ Configuring VLANs, STP, Voice VLANs and Inter-VLAN routing in LAN environment.
➢ Configuration and Maintenance of VOIP, CCTV, WIFI Controller Access Points etc.
➢ Configuring Hyper-V, VMware and Azure servers etc.
➢ Deployed Servers for clients at Datacenter with High Availability and Clustering environment.
➢ Designing, implementing and managing Active directory, RODC, ADC, FTP, DNS, DHCP
Environment: Fortinet Windows Server 2012 R2, Hyper-V, SCCM, DNS, DHCP, Office 365, Antivirus Management (Cloud and Console) FortiGate, Cisco ASA, Cable Management. (ADNOC Project) Point of Sale Devices (Printer/scanner). Payment terminals DIPT/PPT/OPT/IPT, UPS, DOMS, RFID, Cisco Catalyst, Laptop, and Printers.
Projects: OTG Migration, Network Revamp and POS unification
➢ Reporting directly to the Project Manager and collaborating closely with other IT team members.
➢ Responding to queries in a timely and accurate manner and resolving queries
➢ Responsible for diagnosing & resolving hardware, software & end users’ problems.
➢ Acting as the first point of contact for all IT & technical queries.
➢ Developing the infrastructure and systems to meet the company’s needs.
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➢ Working within a TCP/IP network environment, including DHCP, DNS, and ethernet
➢ Windows Installation using PXE Boot, Add client PC in SCCM Console
➢ Involved in the rollout of software updates and patches.
➢ Investigate complex IT support issues.
➢ Communicating with third-party technical specialists.
➢ Configuring and managing backup & restore procedures.
➢ Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the budgetary implications of IT projects and upgrades.
➢ Provide secondary support for LAN administration.
➢ Responsible for allocating work to junior staff and induction training for new staff.
➢ Deploying new hardware, server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems,
➢ Working with Fortinet experts to configure the Fortinet device
➢ Re-imaged the corporate Dell Laptops, Point of sale Devices, and Workstation PCs
➢ Installing, configuring, customizing, and tuning the POS system
➢ Testing and configuring VeriFone EFTPOS
➢ Analyzing network traffic capacity and performance characteristics.
➢ Implementing, maintaining, and improving established network security practices.
➢ Installing, configuring, and troubleshooting LAN and WAN components such as routers and switches.
➢ Using network management tools to analyze network traffic patterns (simple network management protocol).
➢ Securing network communications.
➢ Protecting a network against malware. (anti-malware, restrict/prevent external devices using policy, spam filters).
➢ Configuring and utilizing network protection components
Environment: ITSM, Windows server 2008, 2012, 2012 R2, 2016, Active Directory, Hyper-V, VMware Management, Azure, DNS, DHCP, Group Policy, IIS, Shadow Protect, Dynamics 365, Office 365, ConnectWise, Panasonic & NEC PABX, Antivirus Management (Cloud and Console) NAS Net-gear & QNAP, SonicWall Dell, FortiGate, SoHo. Cable Management
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RMM & Ticket Tool: ConnectWise, Dynamics 365.
➢ Handle Sharjah MSP Clients on Regular Weekly Visit for IT Support according to schedule.
➢ Checking servers and peripherals like physically (LED & Noise), Backup, Performance report, Event Viewer, Device Manager, Task Manager (Resource Monitor), Disk Space, Network Connectivity, Antivirus, NAS storage, etc...
➢ Diagnose and troubleshoot hardware, software, and network issues
➢ Installation, Configuration of Operating systems Windows, Mac, and Linux.
➢ Managing Windows Servers 2012, 2016, and 2019 with AD, DNS, and DHCP.
➢ Manage and main Office 365 through Admin Portal also configuration mail on Outlook.
➢ Managing All Server Backups via Shadow Protect BACKUP Solution and Windows backup, Veeam backup
➢ Migration of HDD to SSD through Shadow protect & Mini Tool Environment and Clonezilla.
➢ Maintaining PROXIM - Backhaul and AP connectivity from the main office to a branch office.
➢ Managing and Maintaining a centralized Cloud Antivirus portal and Console. Create a policy for the Client and Server. (E-Scan, Malwarebytes, F-Secure, Bitdefender)
➢ Configuring & Maintaining Site to Site VPN Connectivity on SonicWALL (DUBAI to SHARJAH)
➢ Maintaining the SAGE ERP for all Users like connectivity Checking and Peachtree folder configuration.
➢ Managing Panasonic PABX, Avaya IP Office, and CCTV for the Main office to Warehouse and factory including all other offices.
➢ Installation & Configuration of Network Printers, Scanner also Print Management Applications for centralized monitoring and maintenance
Manage and Troubleshoot Client equipment using remote and on-site
➢ Provide High-Level System tuning and infrastructure Support
➢ Install and Manage the High-speed network With Fiber Connection
➢ Moral Support on Business class printer
➢ Provide Support caldera and Linux System Environment.
➢ Provide Basic Level Support on MySQL Services
➢ Managing and Administration of Windows, Linux, and Mac OS
➢ Provide Support on Mac Oriented applications
➢ Managing and Administrating Support on PABX Devices
➢ Configure and Administrating the Mail Service Using cPanel Services
➢ Configure and Administrating using Outlook and Mail Application
➢ Perform onsite service engineer Support for UK Based Clients in UAE
➢ Provide Basic Level Support on Avaya Communication Devices
➢ Maintenance of a network printer and stand-alone printers
to identifying and implementing solutions to problems affecting IT Services.
➢ Providing 1st
/ 2nd line and some 3rd line support over the remote
➢ Backup and Maintain Clients Data Through the Safe Tools
➢ Installation and maintenance of all systems within a client’s digital environment.
➢ Producing documentation on operational, system, and user procedures & guidelines.
➢ Building, configuration, and troubleshooting of server and desktop hardware.
➢ Providing pre and post support on selection and procurement of IT equipment.
➢ Obtaining quotes for the supply of goods and services from suppliers.
➢ Designing, implementing and managing active directory.
➢ Ensuring that support calls are logged and handled effectively and efficiently.
➢ Ensure adequate antivirus protection & solutions are maintained and updated.
➢ Identify and recommend improvements for e-mail applications & web-page development.
➢ Install and Administration of servers, end users’ workstations, virtual systems, and network hardware
➢ To respond to the request for the work from our client desk infrastructure team and management team
➢ To attend multiple sites and systems investigate and resolve incidents reported by users
➢ To attend both supported site and systems to investigate and resolve incidents reported by user’s network
infrastructure designing new and existing office
➢ Installation and configuration of Cisco and Linksys switches e series and advanced routers
➢ Dell SonicWALL, Fortinet cyber roam installation and security bundle updates
➢ Supporting multiple client locations through TeamViewer
➢ Authenticating and maintaining the privileges
BCA
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