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Megha Jayakumar, Customer Service Executive/Administrative support

Megha Jayakumar

Customer Service Executive/Administrative support·DOCIB Clinic,

United Arab Emirates

Bachelor's degree, Anesthesia and Operation Theatre technology

Work experience

Total years of experience: 4 years, 7 months

Customer Service Executive/Administrative support

January 2025 - Present

DOCIB Clinic,

Dubai, United Arab Emirates

January 2025 - Present

Managed front desk operations, patient registration, appointment scheduling, and patient inquiries in a fast-paced healthcare environment. Maintained accurate patient records and documentation, coordinated with clinical and operational teams, supported billing-related processes, and ensured a professional patient experience while adhering to confidentiality and organizational procedures.
Company industry:
Medical Clinic

Clinical Research and Data management Coordinator

January 2023 - December 2024

MS Clinical Research,

Bengaluru, India

January 2023 - December 2024

Coordinated clinical research documentation, regulatory records, and study-related administrative activities. Scheduled monitoring visits and stakeholder meetings, maintained accurate study files, supported data review and reporting processes, and ensured compliance with ICH-GCP guidelines and study protocols while working with cross-functional teams.
Company industry:
Laboratory & Quality Control

Anaesthesia Technician Intern

January 2021 - January 2022

Ramaiah hospital,

Bengaluru, India

January 2021 - January 2022

Assisted anesthesia and operation theatre teams with patient preparation, equipment readiness, and procedure support. Maintained infection control and safety standards, supported clinical documentation, and coordinated with healthcare professionals to ensure efficient workflow and smooth operation theatre activities.
Company industry:
Medical Hospital

Education

Ramaiah University of Applied Sciences

July 2022

July 2022

Bachelor's degree, Anesthesia and Operation Theatre technology

India

Skills

ICH GCP
Expert
ICH GCP
Expert
Team Coordination
Expert
Team Coordination
Expert
Patient Recruitment
Expert
Patient Recruitment
Expert
Data Collection
Expert
Data Collection
Expert
Clinical Research
Expert
Clinical Research
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CLINICAL RESEARCH
Intermediate
CLINICAL RESEARCH
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate

Social profiles

Languages

Malayalam

Native Speaker

English

Intermediate

Tamil

Intermediate

Kannada

Beginner

Hindi

Beginner

Training and Certifications

Certifications
HACCP Level 3 Manufacturing ICH GCP Certification
ICH GCP Certificate
May 2023
Advanced PG Diploma in Clinical Research and Clinical Data Management
Mar 2023