Operations Associate
Arqaam Capital
Total years of experience :9 years, 4 Months
• Performing KYC and account opening procedures and ensuring that all documentation is completed for individuals and corporate custody accounts, for the brokerage business, setting up Investor number (NINs) on Equator, finalizing them with the administrator, and also opening accounts with market counterparties and executing brokers in various markets.
• Facilitating the setup of swap accounts for clients in Saudi Arabia and managing the settlement process including confirmation and settlement of P note in Euroclear
• Maintaining good relationship with the trading desk to resolve break/queries and completing ad-hoc requests.
• Managing the trade lifecycle and workflow for various asset classes including Equity and Fixed Income and the front to back collateral and derivative confirmation and settlements and operational processes for structured products in coordination with the market risk team and the front office.
• Handling client queries, settlement, payment, forex processing, cash transfers, asset tracking, managing corporate actions, instrument set up, managing static data feeds and schedulers, reconciliation and reporting to clients.
• Managing the equity confirmation and settlement process for all international markets including DTCC, Euroclear/Clearstream, Crest, and other regional markets and ensuring these are settled with good value to reduce funding costs.
• Ensuring all assets lent and corporate actions are monitored and tracked including the posting in trading system on ex/record date, ensuring that cash accounts are credited on payment date, calculating the correct amount of withholding tax and ensuring the same is debited by the custodian.
• Maintaining good working relationships with clients, brokers, clearing agents & all internal departments; carrying out extensive communication with custodians to improve STP rates.
• Managing the Cash Projections report which a is part of the Treasury Management System (TMS) to be able to report failed trades, forecast cash balances and requirements and for reconciliations and reporting End of Day cash balances, margin calls, transactions and charges.
• Reporting all fails and breaches to the Management and Cash Management team including reporting End of Day cash balances, margin calls, transactions and charges.
• Pre-matching all trades with counterparties/clients on SD-1, adding daylight filters on Euroclear/Clearstream instructions to facilitate settlement of trades which have matched late, managing the failed trades, issuing buy in notices and raising claims against failing counterparties.
• Reconciling margins and positions for both proprietary and client accounts and ensuring that these are performed daily and all discrepancies are flagged and reported to management.
• Successfully implemented the reconciliation process with Sungard to automate the process through SWIFT where all cash flows/margins from Sophis are matched against the MT940 statements provided by various depositories in various currencies.
• Developed KPIs for custodians and brokers, including maintenance of logs, statistics and severity of errors and incidents and implemented a loss database to ensure that all risk and loss issues are timely captured and reported to management.
Responsible for collecting, compiling, tracing, answering and follow up of all in/out internal and
external correspondence as well as superior customer service in a friendly and knowledgeable
manner.
∋ Assisting HR Managers/Sales Managers with all types of coordination’s.
∋ Assisting operations manager with scrutiny of forms and customer service.
∋ Understand and apply branch operating policies and procedures.
∋ Maintain a general knowledge of the bank’s common products and services.
∋ To ensure transactional information and system entries are completed in an accurate and timely
manner.
∋ Preparing daily - monthly report i.e. Target achieved by each member, monthly sale achieved
along keeping records of day-to-day sales.
∋ Fairly making the team aware of the current competition.
Current Profile: (Yahoo, Finance & Accounting)
* Performs collection activities on past due / delinquent accounts, and negotiate with customer regarding payment and credit issues.
* Responsible for credit review, credit approvals, credit limit and analyze the credit status and the financial status of the individual or a concern.
* Responsible for account reconciliation such as determining over/short payment, application of credit/debit memos and adjustments.
* Audit delinquent accounts considered to be non collectible to ensure maximum efforts have been taken before assigning bad debts status to accounts.
* Attend to customer's inquiries and also salesman's inquiries regards to their respective accounts.
Previous Process Profile: (Santander PLCC):
* Responsible for providing support to new hired batches on the floor and in process training.
* Used to take calls for PLCC - An inbound process which required dealing with customers of different stores across UK and helping the customer with the different types of queries.
* Used to prepare the weekly performance dashboard for the team.
Voice Profile to Offer top up loans on the loans of the existing customers
, Target based, challenging, Analyze the data and feed the data of the customer.
MBA Executive Part Time-- Class room learning.. 7.5 cgpa Project report on Scams in India.
