Megrin Ailani

- Supporting the Group Head and 9 direct reports in drafting of Memos & Emails, preparation of
PowerPoint presentations, developing excel spreadsheets, minute-taking, file management, and other
related duties.
- Review approvals & quotations of items or BOQs requested by projects managers and other business
units
- Coordinating with Suppliers/Vendors for progress status and payments
- Prepare requisition on E-procurement (Oracle) software and monitor status for daily reporting as well
as maintain updated records of orders, suppliers and stakeholders
- Designer & Content creator for our quarterly support group newsletter
- Daily managing the Tableau dashboard.
- Oversee the levels of our inventory and place orders as needed
- A direct contact of logistic division and to all internal business units & external stakeholders
- Managed and maintain schedules of the team i.e. travels, conferences & appointments.
- Monitoring all leave request i.e. Business trip, Annual vacation, sick leave of Logistic team and to avoid
overlapping for smooth flow of operations.

Accomplishments:
- Consistently receiving an Exceed Rating in performance for biannual evaluation
- Cultivated excellent relationships with clients, maintaining ongoing communication and facilitating
solutions to address concerns.
- As assigned focal point (Champion) of IBD-West to Auditing team, I have contributed a vital impact
specifically on reducing the timeline of the project fulfilment expectancy from 3 months down to 30 days.

Responsibilities:
- Reporting & Monitoring MIS system for client’s portfolio movements, Past Dues, miscoded & dormant
accounts, Maturing loans, budget variances & Profitability’s as well as RM’s KPI.
- Working with multiple banking systems i.e. CCR, Beam 10 & CAM( Credit Approval Management)
Systems
- Analyzing financial information, such as statements, management accounts, and cash flow statements
- A focal point of Institutional Banking Division to all internal business units & external stakeholders
- Works closely with Team Leaders & Relationship Managers for status updates of Clients portfolio’s
- Preparing and consolidating reports for weekly meetings on Asset growth and treasury deals
- Provide executive-level administrative support to the 2 Senior VPs and 15 direct reports
- Receiving 90% of calls & emails to the SVPs for filtering & corresponding

Executive Assistant to Managing Director:

Accomplishments:
- Developed a dashboard to monitor team KPI’s and outstanding claims
- Planned and coordinated numerous marketing and public relations events, resulting in a significant
increase in new members and consistent event success.
- Organized a five successful insurance policy workshops in one year
- Effectively worked with a variety of general and industry-specific software i.e. Willis Radar, Marsh ClearSight & Appian BPM

Responsibilities:
- Provide executive-level administrative support to the Managing Director and 3 Direct report
- Represents the executive by attending meetings in the executive's absence.
- Coordinate finances, assist with budget preparation.
- Prepare Capex & Opex for Budget forecasting
- Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on
projects to successful completion, often with deadline pressures.
- Manage and maintain executive schedules.
- Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
- Secures information by completing database backups.
- Managing the day-to-day operations of the office
- Planning and scheduling meetings and appointments for the team
- Managing projects and conducting research
- Preparing and editing correspondence, reports, and presentations.

Insurance Claims Specialist Scope:

Accomplishments:
- Developed Insurance claims automation process architecture through Appian BPM Software
- Introduced & implemented Appian BPM Software to all Center’s & Mega’s
- Trained 53 end-users all over the kingdom for the automation of claim processing.
- Redeveloped claim forms, reducing inaccuracy by 98%
- Maintained a superior quality rating of 94% in file handling and claims resolution, exceeding the 85%
departmental goal.
- Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent
claims.

Responsibilities:
- Involvement in loss adjusting activities and in legal discussions relating to the settlement.
- Seeking legal recovery of monies paid out providing advice on making a claim and the processes involved.
- Review Policies and premiums for Motors, Marine, and Property All Risk
- Processing new insurance claims notifications.
- Collecting accurate information and documents to proceed with a claim.
- Guiding policyholders on how to proceed with the claim & handling any complaints associated with a
claim.
- Monitoring the progress of a claim.
- Investigating potentially fraudulent claims.
- Identifying reasons why a full payment may not be made.
- Ensuring fair settlement of a valid claim.
- Building relationships with loss adjusters, forensic accountants, and solicitors, as well as other
legal/claims professionals.

Accomplishments:
* Led and supervised the IT support team (4 staff) responsible for the Finance Division
* Identified vulnerabilities by testing infrastructure security, using both automated tools and manual
testing.
* Resolved system slow-down issues through network migrations, reconfigurations, integrations, and
troubleshooting.
* Acquired particularly rare and expensive equipment on standard price.

Responsibilities:
* Directly assist users by answering technical questions concerning operating and software systems.
* Notify staff of changes in system capabilities through technical bulletins.
* Research and identify hardware and software alternatives for handling present and future
requirements.
* Analyze and test alternative equipment and software configurations and recommend appropriate
alternatives to management.

Responsibilities:
- Carrying out research and data collection to understand the organization.
- Conducting analysis including HansaWorld ERP
- Coordinating with the client's employees & management team
- Running focus groups and facilitating workshops

Accomplishments:
- Reduced workstation set-up time by 50% by developing a disk-cloning procedure for streamlining
OS system implementation and security properties configuration.
- Substantially increased security and performance of systems by implementing new anti-virus software
and critical system updates.
- Contributed in network installation encompassing 150 workstations, 50 printers, and 4
communication rooms with supporting infrastructure. The move was accomplished within 3 weeks.

Responsibilities:
- Installing and Configuring Computer Hardware, OS, and Applications
- Troubleshooting System and network problems
- Monitoring and maintaining computer systems and networks
- Testing and evaluating new technology

Accomplishments:
- Conducted interviews and recruited 63 associates in 2011
- Reined in data entry project that required 100, 000 records to be punched into the database within 1 month
- Developed promotional materials to aid in recruitment and provided employers with resources to assist in recruitment needs.
- Represented Workforce Connection at talent marketplace events and job fairs.
- Supervised inventory team

Responsibilities:
- Preparing Voucher and Payment Orders
- Making Weekly reconciliation for Per diem and invoices
- Point of contact of inquiries for business trips allowances
- Review Payroll & contract for information to input in Oracle JD Edwards system