Customer Service Representative
Emaar Malls Group
Total years of experience :1 years, 9 Months
To attract potential customers by answering service questions; suggesting information about services.
To manage large amount of customers on busy days and ensuring customer satisfaction at the end of day.
To make sure that all customers get attended in the best possible way.
To follow the procedures of the different establishments/places appointed and to promote the sponsors.
Making accurate, rapid calculations.
Following communication procedures, guidelines and policies.
Working collaboratively with the team to ensure company image.
Recognizing the needs of the buyer and providing detailed information to the buyer about the technical specifications of the computer hardware/software offered by the company.
Checking the quantities of laptops on display and in stock.
Advising customers on technical matters and recommending appropriate computer configurations based on their daily use or profession.
Demonstrating product features before a sale.
Negotiating best deal for the sale.
Creating maximum product awareness among the public.
To identify customer’s need and expectations and serve them in a friendly manner.
Challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions.
Checking the quantities of goods on display and in stock.
Reviewing your own sales performance, aiming to meet or exceed targets.
Gaining a clear understanding of customers' businesses and requirements.
Making accurate, rapid cost calculations and providing customers with quotations.
Working collaboratively with the team to ensure company image.
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