ماهر البرقاوي, Group Senior Credit Controller | Group Senior Collections Officer

ماهر البرقاوي

Group Senior Credit Controller | Group Senior Collections Officer

A to Z Services Group

البلد
قطر - الدوحة
التعليم
بكالوريوس, Bachelor's degree in business management
الخبرات
12 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 11 أشهر

Group Senior Credit Controller | Group Senior Collections Officer في A to Z Services Group
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ أكتوبر 2022

Facilities Management, Projects, Service Provider
• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Support with the day-to-day responsibilities of the team when required.
• Cashflow forecasting - weekly detailed forecast for every sales invoice for 8 weeks ahead, comparison to the previous week and major movements.
• Credit Application review and approval.
• High volume of calls and emails chasing from debtors.
• Liaise with sales Account Managers regarding overdue/disputed accounts.
• Disputes review every week with escalation to account managers and directors as appropriate.
• Responsible for 7-day and final notice letters before legal action.
• Assisting the Credit Manager with weekly and monthly reports and setting targets for the credit team.
• Issue Credit and Debit Journals when required.
• Assessment of creditworthiness of potential and existing customers including determining credit limits and payment terms.
• Deal with escalations.

Debt Collections Executive في Jaidah Group
  • قطر - الدوحة
  • أغسطس 2020 إلى فبراير 2022

• Automotive, Leasing, Rental, Projects, Heavy Equipment
• Generate customer aging and provide reporting & forecasting support to senior management.
• Compose daily reports on client payment status.
• Negotiate payment plans with clients.
• Follow up on bounced cheque payments from retail & and corporate clients.
• Submission of invoices to clients via online portals or emails.
• Posting of PDCs on software: SAP / Microsoft Dynamics.
• PDCs re-call from banks.
• Allocation of payments against respective overdue invoices.
• Analysis of sales and profit for Used Car Sales (JPOV).
• Invoicing for Used Car Sales.
• Recover overdue payments -retrieve Statement of Account, review client payment history, contact client, and speed payment recovery of past dues.

Debt Collections Officer | Credit Controller في ALMANAA MOTORS AND TRADING COMPANY
  • قطر - الدوحة
  • مارس 2019 إلى يوليو 2020

Automotive, Rental, Leasing, In House Financing
• Responsible for following up on outstanding debts from customers and meeting collection targets to maintain positive cash flow.
• Follow up and call customers with returned cheques, schedule appointments, and settle respective account liabilities.
• Meeting customers to collect cash, and cheques for overdue amounts or advance payments.
• Post and lodge cheques from customers and review daily bank receipts including credit transfers so that funds are credited for value as soon as possible.
• Minimize bad debt risk and maximize accounts receivable collections.
• Deposit the cheques in the bank when needed.
• Allocate receipts to invoices and credit notes so that customer balances show the correct debt due to ensure that debtor information is accurate.
• Responsible for providing support in managing the Debtors book and ensuring that the debt status is up-to-date and accurate.
• Review and advise on credit applications submitted by the sales department.

Senior Customer Services Agent في Qatar Airways
  • قطر - الدوحة
  • نوفمبر 2015 إلى يناير 2018

Aviation
• Welcoming customers through checkpoints and to terminals quickly and safely.
• Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
• Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
• Produce weekly, and monthly customer experience-related reports.

Car Rental Agent في MEZEGHNI RENT A CAR
  • قطر - الدوحة
  • سبتمبر 2011 إلى أكتوبر 2015

Automotive
• Dealing with customer inquiries about the availability and cost of vehicles.
• Taking bookings and explaining the terms of rental or leasing agreements.
• Completing paperwork with the customer and taking payments
• Showing customers their vehicle and pointing out any bumps, scrapes, or special features.
• Follow up on payment with customers/ companies.
• Check the aging report to monitor outstanding accounts of the customers/ companies.
• Coordinate with customers, by email or phone, to follow up on outstanding accounts until their receipt.
• Discuss with the manager about overdue receivables.
• Ensure professionalism is observed when interacting with the Customer.
• Prepare reports about the collection and outstanding accounts.

Team Leader And Customer Care Agent | Billing and Recovery في Orange France
  • تونس - تونس
  • يوليو 2009 إلى سبتمبر 2011

Telecom Operator
• Specialist in Business Solutions and Team leader.
• Customer advisor in charge of telephone subscriptions.
• Resolve customer inquiries and issues professionally and escalate them to the Line Manager, if required.
• Monitor the report to know the Customers/ companies who have outstanding accounts.
• Coordinate with customers, by email or phone, to follow up on outstanding accounts until payment.
• Prepare various reports for analysis - daily, weekly, monthly, and/or as directed by the manager.

الخلفية التعليمية

بكالوريوس, Bachelor's degree in business management
  • في Tunis Higher Institute of Managemen
  • يوليو 2013
دبلوم, English Studies
  • في Amideast
  • يناير 2013
دبلوم عالي, Baccalaureate Degree in Mathematical Science
  • في BAB AL KHADHRA HIGH SCHOOL
  • يونيو 2010

Specialties & Skills

Leadership
Administration
Marketing
Customer Service
HEAVY EQUIPMENT
SAP CRM
ACCOUNTS RECEIVABLE
MICROSOFT DYNAMICS
JOURNALS
AVIATION
COLLECTIONS
CUSTOMER SERVICE
WORKFLOW ANALYSIS
FEATURES
LANGUAGES
Accounting
Microsoft Office
Banking
Credit Control
CUSTOMER RELATIONSHIP MANAGEMENT
MICROSOFT EXCEL
CASH FLOW FORECASTING
LIQUIDATION
COACHING
PERSONNEL
POLICY ANALYSIS
PROMOTIONAL MATERIALS

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس

التدريب و الشهادات

Business English (تدريب)
معهد التدريب:
AMIDEAST
تاريخ الدورة:
January 2013
المدة:
60 ساعة

الهوايات

  • Fishing