Group Senior Credit Controller | Group Senior Collections Officer
A to Z Services Group
Total years of experience :12 years, 11 Months
Facilities Management, Projects, Service Provider
• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Support with the day-to-day responsibilities of the team when required.
• Cashflow forecasting - weekly detailed forecast for every sales invoice for 8 weeks ahead, comparison to the previous week and major movements.
• Credit Application review and approval.
• High volume of calls and emails chasing from debtors.
• Liaise with sales Account Managers regarding overdue/disputed accounts.
• Disputes review every week with escalation to account managers and directors as appropriate.
• Responsible for 7-day and final notice letters before legal action.
• Assisting the Credit Manager with weekly and monthly reports and setting targets for the credit team.
• Issue Credit and Debit Journals when required.
• Assessment of creditworthiness of potential and existing customers including determining credit limits and payment terms.
• Deal with escalations.
• Automotive, Leasing, Rental, Projects, Heavy Equipment
• Generate customer aging and provide reporting & forecasting support to senior management.
• Compose daily reports on client payment status.
• Negotiate payment plans with clients.
• Follow up on bounced cheque payments from retail & and corporate clients.
• Submission of invoices to clients via online portals or emails.
• Posting of PDCs on software: SAP / Microsoft Dynamics.
• PDCs re-call from banks.
• Allocation of payments against respective overdue invoices.
• Analysis of sales and profit for Used Car Sales (JPOV).
• Invoicing for Used Car Sales.
• Recover overdue payments -retrieve Statement of Account, review client payment history, contact client, and speed payment recovery of past dues.
Automotive, Rental, Leasing, In House Financing
• Responsible for following up on outstanding debts from customers and meeting collection targets to maintain positive cash flow.
• Follow up and call customers with returned cheques, schedule appointments, and settle respective account liabilities.
• Meeting customers to collect cash, and cheques for overdue amounts or advance payments.
• Post and lodge cheques from customers and review daily bank receipts including credit transfers so that funds are credited for value as soon as possible.
• Minimize bad debt risk and maximize accounts receivable collections.
• Deposit the cheques in the bank when needed.
• Allocate receipts to invoices and credit notes so that customer balances show the correct debt due to ensure that debtor information is accurate.
• Responsible for providing support in managing the Debtors book and ensuring that the debt status is up-to-date and accurate.
• Review and advise on credit applications submitted by the sales department.
Aviation
• Welcoming customers through checkpoints and to terminals quickly and safely.
• Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
• Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
• Produce weekly, and monthly customer experience-related reports.
Automotive
• Dealing with customer inquiries about the availability and cost of vehicles.
• Taking bookings and explaining the terms of rental or leasing agreements.
• Completing paperwork with the customer and taking payments
• Showing customers their vehicle and pointing out any bumps, scrapes, or special features.
• Follow up on payment with customers/ companies.
• Check the aging report to monitor outstanding accounts of the customers/ companies.
• Coordinate with customers, by email or phone, to follow up on outstanding accounts until their receipt.
• Discuss with the manager about overdue receivables.
• Ensure professionalism is observed when interacting with the Customer.
• Prepare reports about the collection and outstanding accounts.
Telecom Operator
• Specialist in Business Solutions and Team leader.
• Customer advisor in charge of telephone subscriptions.
• Resolve customer inquiries and issues professionally and escalate them to the Line Manager, if required.
• Monitor the report to know the Customers/ companies who have outstanding accounts.
• Coordinate with customers, by email or phone, to follow up on outstanding accounts until payment.
• Prepare various reports for analysis - daily, weekly, monthly, and/or as directed by the manager.