Operation Manager
Mahestan co
Total years of experience :13 years, 10 Months
• Met with senior management to determine needs and develop road maps.
• Managed 100000$ yearly budget covering service issues.
• Oversaw the work of 10 personnel, with 3 direct reports.
• Monitored team performance to access training requirements and areas in need of requirements.
• Collaborated with call center to ensure smooth work flow and efficient organization operations.
• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
• Maintained positive relationship with all customers.
• Report to factory about quality and epidemic issues.
• Routinely answered the customer’s questions.
• Implemented marketing strategies which result in 10% growth of customer base.
• Determined customer needs by asking relevant question and listening actively to the responses.
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
• Effectively communicated with supported sales, marketing and administrative teams on daily basis.
• Worked with management team to implement proper division of responsibilities.
Led team of 100 service technicians in all home appliances.
* Monitored work performance and quality to maintain standards.
* Provided technical support for home appliances.
* Worked with suppliers to outline improvement strategies like KPI.
* Worked with support teams to resolve issues with product service or accounting.
* Trained, coached and mentored staff to ensure smooth adoption of new appliances.
* Collaborated with supply chain to ensure that the parts quantity was meeting daily and monthly projections
and forecasts.
* Worked directly with customer satisfaction and CEO to achieve best result of satisfaction.
in identifying design requirements and developing solutions.
* Designed parts using injection molding techniques and assisted with the design of molds.
* Provided technical engineering support and project management for the design engineering and
development of home appliances.
* Created CAD drawings to convey manufacturing and production configurations.
* Developed concept layout and design of home appliances from product specifications using 3D CAD
software.
* Consulted with marketing department about product upgrades and failures in service.
* Continually improved methods and procedures for process, measurement, documenting and work
techniques.