Assistant Manager HR
Mashreq Bank
Total years of experience :12 years, 2 Months
In my current capacity I am reporting to the Senior HR Business Partner (Senior HRBP) and the Head of Direct Sales (HOS). Being part of the Direct Sales management team I act as the conduit between HR and the direct sales business in UAE.
Roles & Responsibilities:
Recruitment & Selection
• Agree on the need for vacancy / resource
• Coordinate on the vacant / replacement / new positions and ensure they are closed within the timeline
• Follow up onboarding of the candidates
• Conducted walk in interviews locally, overseas trips (Visited 2 countries, 13 cities and recruited over 450 candidates) in 2014
• Keep track on the Yet to Join candidates, actual headcount vs budgeted headcount
Employee Relations
• First line of contact in Human Resources for any employee relations issues involving employees between entry level and manager
• Weekly visit to all offices in UAE and conduct meetings with staff, managers & skip level meetings and accordingly provide feedback to respective stake holders to ensure harmony and transparent working culture. Manage all employee issues while ensuring UAE labor laws are adhered
• Ensure that Visit report is shared, discussed with Senior HRBP and HOS and make them aware of any sensitive employee relations issues that arise
• Support, develop and coach people managers to manage employee relations issues using bank’s policies, procedures and best practice & resolving issues
Promotions
• Manage all promotions in consultation with Senior HRBP & HOS to ensure reflection of competence
• Work with line managers to ensure any salary revision are aligned within new roles.
• Constant pulse check on key staff and do proactive retention to avoid attrition
Rewards & Remuneration
• Support HOS & Senior HRBP with Salary Review process
• Support Line managers with the Salary review process guidelines and agree on how to distribute salary budget across the unit
• Ensure Salary reviews are completed on time
• Spot Rewards as part of recognition to high performers
• Ensure staff are rewarded on quarterly / half yearly / yearly basis
• Salary correction for staff as per their job roles & market survey in consultation with the compensation & benefits team
Staff Exits & Retention
• Conduct exit interviews for all voluntary resignations and maintain database with the reasons for exits
• Try to retain high performers by making retention offers / offering internal movement within the bank
• Exit Report presented to the Head of Retail Banking and Senior Stakeholders within the bank monthly
Other Duties
• Ensure all cost center / reporting line manager changes are accurately updated on the system
• Ensure Confirmation letters, Warning letters are issued to staff ( Disciplinary / Performance)
• Perform other duties as assigned by members of the HR Management team / HOS from time to time
• Develop and provide Management Information System (MIS) to the Management. Ensure maximum accuracy level, and that it is delivered within agreed time deadlines, defined service standards and in the prescribed format.
• Provide advice and guidance to management and staff on existing benefits.
• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
• Design, evaluate and modify benefits, policies to ensure that programs are current, competitive and in compliance with legal requirements.
• Ensure adherence to regulatory compliance, concerns, reporting, group policies etc.
• Responsible for employee relations, services and counseling.
• Implementing HR practice and objectives so as to provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards for a superior workforce.
• Advising line managers and business on HR and employee relation matters.
• Ensure all HR initiatives are aligned with business objectives and corporate goals.
• Monitoring daily attendance of staff, ensure that they follow SAMBA leave policy.
• Reconciliation of the MIS data for Audit purposes.
• Managing day-to-day operations of the HR department.
Recruitment & On Boarding
• To source, screen & shortlist quality CV’s as per Job requirements from Internal / external database or recruitment consultancy in order to meet job requirements.
• Coordination with the PRO with regards to visa processing, renewals & cancellations for staff and maintain the database of the passport / visa expiry.
• Coordinate with staff on pre joining formalities and requirements for processing of Labor approval.
• Preparations of new staff files & ensure that all files are updated with necessary documents as and when required as per audit and legal requirements.
• Review job descriptions for accuracy, create and maintain job description library with updated descriptions.
• Coordination with departments for probationary report of staff who are under probation.
• Coordination with Medical Insurance provider (Permanent / contract staff) on Addition, deletion and reimbursements of claims for staff.
• Payroll processing for permanent staff through STAR system.
Training Administration
• Coordination with EIBFS based on training needs for staff.
Miscellaneous Projects
• Coordinated the annual bonus program and salary review process.
• Ensuring proper communication to all staff, designed the policy manual and workflow process for SAMBA Dubai.
• Part of WPS Implementation team for HR Department.
Collate monthly payroll records and submit to the Accounts Dept.
Maintain and update staff records like leaves, loans, increments, promotions, bank details, overtime, Salary Revisions, Transfers, Warnings, and Terminations for employees.
Responsible for the Full and Final settlements and exit interviews.
Handle staff and management queries regarding policies, practices and the procedures.
Responsible for administration of all the Legal documents (Lease agreements, Trade / Commercial Licenses, Registration etc for all the stores and offices in UAE) and action accordingly.
Responsible for all the activities of Government Services under TECOM
Assist the Skills development Facilitator with all training related functions pertaining to training needs analysis and sourcing of the relevant training interventions.
Chair the monthly staff committee meetings
Responsible for staff uniforms.
Responsible for recognition events.
Assisting with disciplinary procedures.
Handle staff HR and payroll queries
Involved in the recruitment and the selection process.
Complete Co ordination with the PR department with regards to visa processing, renewals & cancellations for Employees under PUMA UAE visa.
Responsible for drafting of bank & employee letters, as per the standard formats of the company.
Provide service to the department heads on all administrative activities.
Monitor and apply HR policies and procedures with consistency on business travels, leave, staff overtime, loans etc.
Responsible for all Admin related work
Designed HR related forms like New Joining Form, exit interviews form etc.
Maintain the company’s HR database system.
Assist in preparing / forwarding & collection of documentation to Consulate / Embassy to process business / visit visas to various destinations.
Organizing for the staff medical as required by UAE Government for Employment Visa processing.
Organize annual vacation bookings and flights for travel of employees, place confirmation stickers at airline office as required due to change of travel dates.
Maintain a database of Health Card expiry dates for Electrical & Instrumentation staff.
Update records of new employees who have joined & employees who have resigned or have been terminated by the company.
Open Bank accounts for the newly hired employees for salary transfer purpose.
Completing the New Joining formalities for the employees and sending out the welcome note to all the employees worldwide.
Administering the medical and life insurance for all the employees (BUPA Insurance, Alliance Insurance and Oman Insurance)
Responsible for making Leave and Final Settlements for employees.
Applying for online visit visa for employees
Organize health and safety trainings.
Updating employee records / payroll information on HRMS system.
Keep track of Visit visa expiry, visa extensions, passport expiry and residence visa expiry and accordingly process the same.
Assist in exit interview process.
Assist in arranging and organizing entertainment events for employees.
• Sourcing manpower through Employee referral, Portals and External Vendors.
• Contacting the candidates to validate their resumes and informing them regarding the openings available.
• Screening and short-listing Resumes, Preliminary Interviews, and Compensation stack-up.
• Maintaining Database, Interaction and Coordination with Candidates and Managers.
• Arranging, Scheduling and Coordinating Interviews.
• Participating in quality review meetings w.r.t Recruitments and help ensure quality of deliverables.
• Handlings post processing for the candidates like issuing the Medical Letters, follow up with the hospital for the reports and accordingly issuing the Offer Letter to the candidates.
• Coordinating with the onsite for the approvals for the new staff.
• Responsible for discussing the Compensation details with the candidate.
• Responsible for the completion of all pre joining formalities like Telephonic Reference Checks.
• Co-ordination with the training department for the induction schedule for the new staff.
• Responsible for maintaining the database of the resumes which come from the employee referrals and vendors.
• Responsible for responding to the staff and vendors of the status of their referrals and updating them regarding the developments.
• Responsible for confirming the data of the source of resumes of new staff for the payroll of the employees and vendors.
• Responsible for sending weekly reports to the onsite regarding the recruitments status weekly.
• Designed & implemented the Online English Competency Test for the candidates.
Handling the PBS (Premium Business Class) customers.
Running & Consolidating reports for MIS.
Coordinating & follow up with different departments & customers for resolution of queries with TAT of 24 hours.
Handling customers queries regarding landline and ISP from 8 cities. Giving training to new joinees about the system and product.
Sr no Name of the Examination Name of the Board/ University Year of Passing Class Obtained 1 Secondary School Certificate Maharashtra Board 1998 First Class 2 Higher Secondary Certificate Maharashtra Board 2000 Higher Second Class 3 Bachelor of Computer Science Pune University 2003 Higher Second Class