mei yousry mohamed  Abdelqader, Customer Service Representative

mei yousry mohamed Abdelqader

Customer Service Representative

Emirates NBD

Lieu
Émirats Arabes Unis
Éducation
Baccalauréat, Bachelor’s Degree in
Expérience
22 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :22 years, 3 Mois

Customer Service Representative à Emirates NBD
  • Émirats Arabes Unis
  • janvier 2006 à mars 2018

Build strong customer relationships and deliver customer-
centric solutions
• Contribute to marketing promotional campaigns for the bank's
products
• Encourage customers to take advantage of opportunities to
achieve department KPIs
• Offering full support to fraud, identity theft affected customers
• Following company guideline to ensure company policy and
standards adheres

HR
  • janvier 2017 à janvier 2018

Preparing and amending where necessary

HR Administrator à Dredging International
  • Egypte
  • janvier 2015 à décembre 2016
Customer Service Representative à Al Fardan Exchange
  • Émirats Arabes Unis
  • septembre 2009 à octobre 2011

Have sufficient knowledge about banking products and
services.
• Respond to all inquiries accordingly.
• Provide splendid customer services to customers in a friendly
and courteous manner.
• Generating end of day reports.
• Offer services to the customers for money exchange rates,
travel checks, etc

HR Administrator à Velocity Apparels Free Zone
  • Egypte
  • janvier 2005 à décembre 2007

The Vogue group of companies are fully integrated, one-stop-
shop design and garment manufacturing facilities, offering
design, production, and logistics.
• Handle administrative requests and queries from senior
managers.
• Fully involved with senior management to identify the size and
quality of the product.
• Provide general support to visitors.

Éducation

Baccalauréat, Bachelor’s Degree in
  • à Sadat Academy for Management Sciences
  • juin 2012

in

Etudes secondaires ou équivalent, Business Administration
  • à Sadat Academy for Management Sciences
  • avril 2010

Future Generation

Specialties & Skills

Project Server
Computer Skills
Business Information
Organization
Customer Service
MARKETING
ADMINISTRATION
BANKING
CUSTOMER SERVICE
EXECUTIVE MANAGEMENT
LOGISTICS
MICROSOFT EXCHANGE
MICROSOFT MONEY
QUALITY
CONTRACT MANAGEMENT

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Human resource professional certification (Certificat)
Date de la formation:
August 2021
Valide jusqu'à:
December 2021

Loisirs

  • Charity work
    Leadership skills. Problem-solving. Organization & planning. Communication & interpersonal skills. Relationship building. Mentoring skills & training others. Teamwork. Time management.