مي يسري محمد عبد القادر, Customer Service Representative

مي يسري محمد عبد القادر

Customer Service Representative

Emirates NBD

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Bachelor’s Degree in
الخبرات
22 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 3 أشهر

Customer Service Representative في Emirates NBD
  • الإمارات العربية المتحدة
  • يناير 2006 إلى مارس 2018

Build strong customer relationships and deliver customer-
centric solutions
• Contribute to marketing promotional campaigns for the bank's
products
• Encourage customers to take advantage of opportunities to
achieve department KPIs
• Offering full support to fraud, identity theft affected customers
• Following company guideline to ensure company policy and
standards adheres

HR
  • يناير 2017 إلى يناير 2018

Preparing and amending where necessary

HR Administrator في Dredging International
  • مصر
  • يناير 2015 إلى ديسمبر 2016
Customer Service Representative في Al Fardan Exchange
  • الإمارات العربية المتحدة
  • سبتمبر 2009 إلى أكتوبر 2011

Have sufficient knowledge about banking products and
services.
• Respond to all inquiries accordingly.
• Provide splendid customer services to customers in a friendly
and courteous manner.
• Generating end of day reports.
• Offer services to the customers for money exchange rates,
travel checks, etc

HR Administrator في Velocity Apparels Free Zone
  • مصر
  • يناير 2005 إلى ديسمبر 2007

The Vogue group of companies are fully integrated, one-stop-
shop design and garment manufacturing facilities, offering
design, production, and logistics.
• Handle administrative requests and queries from senior
managers.
• Fully involved with senior management to identify the size and
quality of the product.
• Provide general support to visitors.

الخلفية التعليمية

بكالوريوس, Bachelor’s Degree in
  • في Sadat Academy for Management Sciences
  • يونيو 2012

in

الثانوية العامة أو ما يعادلها, Business Administration
  • في Sadat Academy for Management Sciences
  • أبريل 2010

Future Generation

Specialties & Skills

Project Server
Computer Skills
Business Information
Organization
Customer Service
MARKETING
ADMINISTRATION
BANKING
CUSTOMER SERVICE
EXECUTIVE MANAGEMENT
LOGISTICS
MICROSOFT EXCHANGE
MICROSOFT MONEY
QUALITY
CONTRACT MANAGEMENT

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Human resource professional certification (الشهادة)
تاريخ الدورة:
August 2021
صالحة لغاية:
December 2021

الهوايات

  • Charity work
    Leadership skills. Problem-solving. Organization & planning. Communication & interpersonal skills. Relationship building. Mentoring skills & training others. Teamwork. Time management.