Operations Manager
Executive Solutions
Total years of experience :12 years, 3 Months
Leading a team of six in a RPO of a group of six companies that operates in the fields of data science, artificial intelligence, machine learning and cloud computing
•End-to-end recruitment of highly qualified and predominantly PhD educated technology professionals
•Building processes from the ground up
•Coordinating with second tier suppliers and maintaining relationships with clients and other stakeholders
•Designing and implementing operational procedures. Identifying and addressing inefficiencies and improving the overall company performance
•Responsible for the daily operations of the company for every two weeks per month when the owner is abroad
•Drafting agreements, SLAs, revising contracts and legal documents;
•Writing proposals, RFPs, responding to tenders
•Designing graphics and brochures for marketing use, writing content
•Establishing and maintaining KPIs, performance reporting
Secondary, quantitative and qualitative market research, to obtain insights into consumer attitudes & behaviours. Statistical analysis through SPSS
•Implementing a new and more extensive and efficient inventory system
•Creation of fancy diamond price tracking database, dating back to 1989
•Design and implementation of operations procedures and policies from scratch
•Operational savings due to more efficiency in logistics and inventory
•Procurement savings due to negotiation
•Bi-annual provision of strategy recommendations and revision of business plans and development
•Continuous updated trading portal reflecting documents and stock
•Drafting of white papers, creating website content, providing training, marketing material and monthly industry reports
•Establishing strategic partnerships
•Drafting MoU’s, agreements, revision of legal contracts
•Implementing strategic fit by using import and export to balance efficiency with responsiveness
Inventory management, stock keeping and accounting duties
•Writing content for marketing purposes
•Marketing, promotion and PR
•Reservation management and customer relationship management
Writing content for marketing purposes
•Supply chain and inventory management
•Establishment of strategic partnerships
•Selecting diamond parcels based on consumer requirements for private viewings
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courses: I. Propedeuse Account Management –