relationship executive
QNB Al Ahili Bank
Total years of experience :9 years, 0 Months
handling customers, and sellling the produts of the bank
•Assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
•Recommend change in card processing process to reduce customer complaints and increase satisfaction level.
•Responsible for resolving all customer queries related to card issuing or acquiring business.
•Avoid delay in responding to customers requests/call
•Update comparative pricing structure for all Banks issuing cards in Qatar.
•Making sure that credit cardholders statements are delivered on time.
•Resolve the queries related to non-receipt of card statements and ensure that timely delivery of e-statements for cardholders.
•Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group’s executive management.
•Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
listen to customers' questions and concerns. I answer their questions about bank products and try to solve any problems they may have, following the bank's procedures.
Abraj Masr for real estate from March 2015 till April 2015
•Informs clients by explaining procedures; answering questions; providing information.
•Maintains communication equipment by reporting problems.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Accomplishes sales and organization mission by completing related results as needed.
Abo Alam Company for cosmetics supply December 2013 till August 2014
•Providing all customers with safe, legal and effective service and develop trust with each customer using my empathy and communication skills.
•Minimize losses cost by date expired stock thought.
•Awareness of stock movement and take the necessary action to maintain strategically stock.
•Presentation of company’s products which letting me acquiring communicational skills
As a bank call center customer service representative, listen to customers' questions and concerns. I answer their questions about bank products and try to solve any problems they may have, following the bank's procedures
, faculty