melanie gonzales, Marketing Assistant

melanie gonzales

Marketing Assistant

Geant Hypermarket

Location
Kuwait - Al Ahmadi
Education
Diploma, nursing
Experience
16 years, 1 Months

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Work Experience

Total years of experience :16 years, 1 Months

Marketing Assistant at Geant Hypermarket
  • Kuwait - Al Ahmadi
  • My current job since June 2011

Reporting to - Country Manager IT, Marketing
Job Profile

 Support the company in the implementation of its marketing campaigns like promotional flyers, online contests and newspaper ads.
 Proof reading for all marketing material, both print and online.
 Assisting the marketing team with day-to-day administration duties like social media update (Facebook, instagram, twitter).
 Responsible for maintaining and updating the companies website and social media.
 Assisting in organising promotional events.
 Involved in producing and publishing online marketing material.
 Liaising on a daily basis with clients, customers and suppliers, and resolving customer grievance if any.
 Working with the sales team to maintain and update pricing / listing details on social media platform.
 Monitoring and improving the functionality of social media platform.
 Researching on the competitor’s sites in order to identify their marketing strategies.
 Act on the frontline by interacting with customers and fans in real time on various web platforms.
 Composing twitter post, instagram and Facebook updates.

Customer Service Incharge at Pure Gold Hypermarket
  • Philippines
  • September 2010 to February 2011

Reporting to Section Supervisor
Job Profile

 Based in a busy shop, providing a friendly and helpful service to customers.
 On the frontline meeting, greeting and serving customers.
 Responsible for stock rotation, supporting warehouse staff with deliveries.
 Working as a part of a team to hit sales, targets and, make the branch a success.
 Providing product advice, knowledge and guidance to customers.
 Highlight special offers and promotions to customers.
 Resolving disputes and customer complaints.
 Ensuring the aisles is keep tidy and clean.
 Maintain store and stock in impeccable condition.
 Increase sales with excellent customer service levels and developed good relationship with regular customer.
 Assist supervisor with task including ordering stocks from suppliers.
 Consistently achieving sales targets.
 Checking the inventory listing with actual stock on the shop shelves and reporting the discrepancies to the managers.

Customer Service Assistant at RUSTAN SUPER CENTER INC
  • Philippines
  • February 2010 to July 2010

Reporting to Section Supervisor

Job Profile

 Operating the tills including cashing up and completing paper work at the start and end of shift.
 Assisting customer in the selection and purchase of items.
 Completing sales sheet at the end of the day.
 Keeping merchandise orderly and neat appearance.
 Handling customer’s complaints in a professional and diplomatic way.
 Explain features and specifications of product to customer’s to help them decide to buy the right product.
 Setting up promotional display.
 Restocking the sales area.

Customer Service Assistant at ROBINSON SUPERMARKET METRO EAST
  • Philippines
  • March 2009 to August 2009

Reporting to Section Supervisor
Job Profile

 Engage customer in order to provide them what they need in terms of product and quality services.
 Promote brands and promotions when instructed.
 Process transactions in a time efficient manner.
 Maintain work area in terms of cleanliness and hygiene.
 Communicate current product, features and benefits for customer.
 Provide administrative assistance to marketing department.

Counter Crew at TROPICAL HUT HAMBURGER
  • Philippines
  • January 2008 to January 2009

Reporting to Branch Manager
Job profile

 Efficient in attending the customers and making them sit on the table.
 Ability to serve the customer foods, and offer them good hospitality.
 Ability to tame all kinds of challenging situation with a great success.
 Self motivate and result oriented.
 Attend the customers, supply them foods and drinks as per their demand.
 Prepare and decorate tables for a meal, received customer order and meet it with a great seriousness.
 Clean up before, after and during service.
 Apprise the customers with available variety of foods by presenting a menu.
 Remove the dishes from the table, and clean the table and chair for the next customer.

Customer Service Assistant at SAVE MORE SUPERMARKET
  • Philippines
  • June 2007 to November 2007

Reporting to Section Supervisor
Job Profile

 Maintaining and greeting customer when they enter the shop.
 Answering queries from shoppers.
 Receiving deliveries from suppliers.
 Reporting any issues and concern to senior manager.
 Enforce safety, hygiene and security rules.
 Checking and replenishing stock on display.
 Helping customer find different products within the store.

Education

Diploma, nursing
  • at St.Chamuel Institute Of Technology
  • June 2007

Specialties & Skills

Marketing
Hardwork
Self Confidence
Self driven
Customer Service Oriented
Customer Service

Languages

English
Expert
Arabic
Beginner

Hobbies

  • web browsing for regular market update