Front Office Supervisor/ Reservations In-charge
VISION LINKS HOTEL APARTMENTS
Total years of experience :9 years, 10 Months
VISION LINKS HOTEL APARTMENTS
Al Nahyan Camp, Muroor Road, Abu Dhabi UAE
March 2013 up to December 2014
Front Office Supervisor/ Reservations In-charge
• Act as a role model to the staff to encourage and motivate in reaching the highest
level of customer service.
• Answer inquiries regarding hotel reservations, policies, services and facilities.
• Supervise and assist the team members with the daily Hotel routine such as endorsements or hand overs including cashier consistency; checking arrival rooms and requests.
• Providing Lease agreements, confirmation letters and Invoices as needed.
• Deal with complaints quickly and efficiently or contact the Hotel Manager
concerned.
• Report to the Front office Manager regarding the daily operations and team
members' performance and suggest ideas that can help develop better services to meet the guest's expectations.
• Greet guests with a smile and answer their queries as required.
• Count and verify cash, shift activity, keys, with departing shift.
• Complete shift audits as required.
• Print updated in-house, arrival, departure, and room status.
• Answer telephone calls and direct them to the concerned department; be able to take message if the person needed is unavailable.
• Review service requests for arrivals.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Deal with guests complains in an appropriate manner and direct to the concerned Manager if needed.
• Clean and tidy front desk area.
Reservations Agent
• Answer telephone inquiries and provide quotations and promote the hotel by providing brief information about facilities and services offered.
• Make reservations as quick as possible by acquiring the guest’s details, stay dates, special requests or preferences.
• Inform guests about the hotel’s reservation and cancellation policies.
• Be able to correspond email inquiries or requests at the earliest.
• Filing of reservation attachments for hotel’s reference.
• Follow up offers and provide better rates when needed.
• Upload and modify rates, check availabilities or allocations on booking engines.
Handles reception. Operates and coordinate office communications, initiates and answer
telephone calls, take down message as directed and passes call to the correct person
Accepts customer inquiries and assist walk-in customers
Dispatch outgoing shipments. Files delivery receipts and airway bill of outgoing shipments
Accepts and forwards parcels and pouches to Admin. Department for distribution
Prepare correspondence, filing, documentation and other admin work.
Assisting colleagues in accomplishing their tasks by providing normal secretarial help.
MEICER SEMICONDUCTOR INC.
#1 Dingan Road Chungli Industrial Zone
Chungli City, Taoyuan County, Taiwan ROC
January 17, 2005 - December 31, 2007
Assistant Operator
• Responsible for random checking of materials for its quantity and good quality.
• Assist the engineers in checking the machines' condition from time to time to provide
quality production and meet deadlines on time.
• Provide and submit quantity output reports before the shift ends.
WORKSHOPS ATTENDED
••ENHANCING THE GUEST EXPERIENCE PROGRAMME
• Abu Dhabi Culture and Heritage
• Excellent Customer Service Workshop
• Tourism Information
TRAININGS ATTENDED
••Getting the Sales Training by Frank Furness (Vision Hotel Apartments)
••Leadership Development Program by Orbitz Consulting
••SOCIAL SECURITY SYSTEM
Novaliches Branch
On the Job Training (Medical Section, Office Training)
June - September 2003
• Responsible for the compilation of Contributors' records and files.
• Encode adequate personal information about every contributor, and update their
profiles if needed.
• Answer telephone calls and inquiries.