MELANIE CASTILLO

The Lahmeyer Group is one of the largest independent German engineering companies, with headquarters in Bad Vilbel near Frankfurt am Main. For over 45 years we have been active in more than 165 countries as consultants, technical experts and project managers in all infrastructure fields. Energy, hydropower and water resources as well as building and transportation are our themes. In a number of these specialist fields the Lahmeyer Group is one of the leading internationally operating engineering companies.

Designation: Office Administrator
Projects: *Engineering Consultancy Services for Qatar Power Transmission System Expansion Phase-10 Project - Contract GTC/395A/2010
CONTRACTORS: SIEMENS, Qatar, HYOSUNG CORPORATION, National Contracting Co. Ltd, ELSEWEDY Cables and LSCables (Project worth QAR 4 Billion work for 34 substations )
*Engineering Consultancy Services for Qatar Power Transmission System Expansion
Phase VIII Project - Contract GTC/145A/2006
CONTRACTORS: ETA Star International, LSCables, ALSTOM, Isolux Ingenieria S.A., National Contracting Co. Ltd, Prysmians Nexans Consortium (Project Worth more than QAR 6 Billion Substation Projects)

Period: (From June 2012 to present)
Function:
 Provides full reception and receives guests/visitors and attends to their purpose of visit.
 Answers calls and inquiries and transfers the call to the appropriate staff.
 Liaising with staff in other departments and with external contacts
 Provides secretarial and administrative support, including typing, filing, scanning, e-mailing, fax, data input and document controlling using Liquid software
 Provides secretarial duties to the Projects Manager and executive-level administrative support to the HR & Accounting Manager
 Involved with the coordination and implementation of office procedures and frequently and responsible for specific projects and tasks and, in some cases, oversee and supervise the work of junior staff
 Receiving of documents, letters, invoices and archiving to respective folders and preparation of letters to be sent to the Client
 Preparation of gate pass applications for Engineers
 Maintaining office supply inventories, limitations of purchases and requisitions and office equipment's maintenance
 Keeps and maintain records of employees, provides assistance in HR related concerns
 Tracks renewal of passports, residence visas and ID's and Company Documents
 Sorting and distributing incoming post and organizing and sending outgoing post
 Tracks, updates and monitors attendance, absences, Annual Leaves, Joining dates
 Inquires for Hotel Booking, Air Ticket Booking and Company Events Booking and preparation
 Acts as a Transport Manager, management of company cars and Car Lease, keeps tracks of car movements and availabilities being assigned to Engineers and Staffs, keeps track of car maintenance requests and insurances expirations
 Preparation of Staffs/Engineers Monthly Timesheets
 Checking of Tender notices in the newspaper
 Assists on Tender preparations and sending the bids
 Schedules appointments and meetings for executives and upper level staffs and arrange conference facilities

- Works for various Projects for SECC Subsidiary Union Precast Factory in Al Ain, Sharjah, Abu Dhabi
-Answer telephones and transfer to appropriate staff member.
-Meet and greet clients and visitors.
-Create and modify documents using Microsoft Office.
-Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
-Coordinate and maintain records for staff office space, phones, parking, company credit cards, labour cards and office keys.
-Maintain and distribute staff weekly schedules, monitoring daily attendance of staffs and preparing the Monthly Timesheets.
-Handles Human Resources Administrative Clerical works, provides administrative and disciplinary actions to staffs and labors in the factory.
-Prepares the Daily Production Report of Precast & Hollowcore Slabs.
-Preparing LPO's and does follow-ups to suppliers.
-Supports staff and in assigned project based work.
-Handles documents for various projects.
-Other duties as assigned.

- Works as a Secretary to Client DAMAC PropertiesDamac Properties project TUSCAN RESIDENCES in Jumeirah Village, Dubai worth AED 215, 900, 000 ( US $ 58, 989, 071)
-Preparing and managing correspondences, reports and documents
-Reporting to Damac's Project Manager and Vice President.
-Maintain hard copy and electronic filing system.
-Handling incoming mail and other materials
-Setup and coordinate meetings and conferences.
-Liaison with Damac's internal and external contacts
-Maintaining databases.
-Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

-Support and provide superior service via phones as a receiver and caller
-Use questioning and listening skills that support effective telephone communication.
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
-Understand the impact of attitude in handling calls professionally
-Effectively deal with job stress, angry callers, and upset customers
-Use the most appropriate way to communicate with different behavior types on the telephone.
-Apply the elements of building positive rapport with different types of customers over the phone.
-Sales initiative