CFS processing Agent
FedEx Express
Total years of experience :3 years, 7 Months
Handle Billing processes and responsible for Duties and Taxes releasing for all GSP’s (General Service providers) in EMEA (Europe, Middle East and Africa).
Lead the billing process.
Verifies whether the GSP’s claim for invoices is valid and the corresponding Airway bills are billable or not.
Automate the invoice/AWB into the system (Ambassador) and subsequently release/bill the specified customer’s account number by verifying it into the attached support/authorization letter/trace or correspondence.
Responsible for periodic printing of EMEA’s invoices and sending the same to different contacts/locations.
Ensures that all the DT support is complete and attached at customers invoice before its delivery.
Attends to customer query regarding their account, outstanding balances, tracking or any dispute and adjustment from their package details/account.
Act as liaison to GSP’s whether for D/T paper works, adjustment or any query to expedite release of D/T.
Ensure the completeness of D/T supports and periodic correspondence of the same to different countries.
Responsible for BEA freight releasing and adjustments.
Acts as primary contact for all the queries regarding Duties and taxes for EMEA
Assigned at Du Telecom‘s Billing and Collection Department as Payment analyst.
• Assess the validity of customer payments.
• Makes adjustments to customer’s individual accounts if needed.
• Credit Card Function
Process charging request from the customer/Agent.
Data Processing of Credit Card Payments by uploading the charged credit card payment in the database (Oracle or Wincash and BSCS).
• Received Cheque Function
Receive and summarize all checks from Mobile business
Assign the proper invoice(s) where such payments need to be applied and subsequently posting (Data Processing) their payment in the system (Oracle or Wincash and BSCS) for final application.
Validate customer’s returned/bounced cheque and verifying it to their account if it’s subsequently been replaced; if not, gives recommendation and forward the file to Dunning/Delinquent accounts.
Monitors all the check received.
Assess Resigning Sales Force and LPCI employees
Evaluates Lapsed/Cancelled plan
Receives special cases of Lapsed/Cancelled pre-need insurance plans if it is valid for contract creation.
Make reconciliation and memo based from the study of all the gathered facts and document for the denial or approval of planholder’s claim noted by the Internal Audit Manager addressed to the Systems Development Department, and for approval by the VP-Internal Affairs and the Chairman of LPCI.
Performs regular audit in different Regional and Branch Offices around the Philippines in accordance with audit program. Examine the previous audit report to ensure that all the recommendations made by the audit and agreed by the auditee have been fully implemented.
Determines whether internal control policies are adequate and recommends implementation of new or improved internal control policies and procedures; evaluates effectiveness of departments in achieving their desired program results.
Investigates fraud and misuse of funds. Conduct surprise cash count and examine the disbursement statement to ensure that the cash is being handled as per prescribed rules, and established policy and procedures; and that adequate safety and security measures are in place.
Prepares audit working papers; writes Audit findings and report for communication to the Supervisors and Internal Audit Manager; Departmental Heads; Regional/Branch Offices and the Board.
Review LPCI Personnel (from Regional managers to branch clerks) and Sales Force performances, duties and responsibility for their improvement and retention/termination.
Review Regional and Branch Offices performance for retention or foreclosure of such office.
Reviews internal control to ensure their adequacy and to recommend improvements; analyzes and suggests changes if needed.
At times acts in a lead capacity over a team of auditors performing a regular review; providing technical advice and general direction.
Recording (Data entry/bookkeeping) transactions of the business.
Prepares financial statements
Prepares income tax returns and government reports not limited to:
• SSS (Social Security system) - for employees insurance/pension plan
• BIR (Bureau of Internal Revenue) - for employees ITR (Income Tax Return)
• PhilHealth (Philippine Health) - for employees health insurance
Monitors check and Bank balances; acts as custodian of day’s collection and subsequently deposit the cash/check to the bank.
Monitor cashier in their day to day work.
Acts as Payroll Officer
Maintains filling system for all financial documents.
Assigned at Du Telecom‘s Billing and Collection Department as Payment analyst. Assess the validity of customer payments Makes adjustments to customer’s individual accounts if needed. Credit Card Function Process charging request from the customer/Agent. Data Processing of Credit Card Payments by uploading the charged credit card payment in the database (Oracle or Wincash and BSCS). Received Cheque Function Receive and summarize all checks from Mobile business Assign the proper invoice(s) where such payments need to be applied and subsequently posting (Data Processing) their payment in the system (Oracle or Wincash and BSCS) for final application. Validate customer’s returned/bounced cheque and verifying it to their account if it’s subsequently been replaced; if not, gives recommendation and forward the file to Dunning/Delinquent accounts. Monitors all the check received.
Ranked with the top 10% graduates of 1500 students with +89% general average. Belongs to Honor class of students for four (4) years span of High school level.