Melinda Sapitanan

Relocation Co-ordinator cum Receptionist at Global Relocations LLC

• United Arab Emirates - Dubai
• February 2010 to January 2016

 Acts as the first point of contact in our office, greets visitors and telephone
callers and find out the nature of their inquiry.
 Provide information to assist clients or refer them to appropriate contacts.
 Carry out word processing, filing, mail-outs, bookkeeping and banking as
required and order stationery and office supplies and do other task of
administrative works.
 Arrange bookings for annual leave of the employee,
 Update 201 file of employee in the system (annual leave, passport and
visa expiration, date of joining and other related information)
As a Sales/Operation Support
 Data entry and update clients’ information for all telephone and lead
inquiry to the system.
 Open file and gather all documents needed for all the booked job and
send confirmation to the client.
 Responsible for issuance of insurance certificate and insurance claim to
our broker.
 Assist and co-ordinate shipments for outbound and inbound move.
 Prepare and send a ball park quote in behalf of the sales person.
 In-charge of sending out original documents to our destination agent thru
courier.
 Assists and resolve customer issues and complains.
Other Duties (Account/

RECEPTIONIST / Sales Co-ordinator at GFS LOGISTICS LLC

• United Arab Emirates
• December 2007 to January 2010

* Receiving, recording and distributing all incoming and outgoing faxes and
emails.
* Receiving and transferring incoming calls to the desired person in a
polite, lively and friendly manner.
* Taking in charge of ensuring that any documents which need to be sent
to other Companies Offices are sent on time.
* Ensuring that all files are maintained, organized and arranged properly for e
searching.
* Preparing accurate Time Sheet and Transport Sheet to all the staff.
* Receiving, distributing and sending items to the designated party.
* Encoding, updating and maintaining all incoming and outgoing documents
to the system.
* Assist and set - up meetings, makes travel arrangements, hotel
accommodation, and appointments for the managers & officers.
* Performs administrative and office support activities as may be assigned
by superior.
AS LOGISTICS COORDINATOR:
* Maintain correspondence with overseas offices and clients.
* Maintain interpersonal relationship with customers and colleagues.
* Prepare and transmit quotations to customers on both air and sea rates
for outbound and inbound shipment.
* Acquiring export/import rates for air & sea freight from
agents/counterparts overseas thru email/phone calls.
* In charge of making customer follow ups, updating and filing of the same.
* Coordinating shipments with the operations and updating shipment status
of the customer.
* Inquiring rates from agents needed for client’s inquiries.
* Responsible/entertain phone/email inquiries from prospect and existing
clients.

FRONT OFFICE STAFF at GARNISH EXPRESS AL GUSAIS

• United Arab Emirates
• September 2006 to July 2007

* Administer the communication systems including ensuring that the
telephones are answered promptly and effectively.
* Ensure all telephone numbers and fax numbers are correctly maintained
at all times.
* Schedule of day-to-day activities and meeting for the Manager.
* Focus on various documents and letter issued to clients.
* Responsible for encoding and updating system files, compile, organize
and arrange all company documents.
* Assist visitors & customers inquiries, performs administrative & office
support activities as may be assigned by superior.

ADMINISTRATIVE STAFF at ANNO DOMINI CONCEPTS INC. (Events & Exhibi

• Philippines
• September 2002 to April 2006

 Assists in the preparation of monthly reports.
 Responsible in check and check voucher preparations.
 Updates necessary account files
 Follow up collections from tenants.
 Prepares month-end reports such as aging of receivables,
outstanding payables and analysis of expenses.
 Updates 201 files.
 Monitors and summarizes time-keeping of all employees.
 Distributes payroll.
Receiving and transferring incoming calls to the desired person in a
polite, lively and friendly manner.
* Providing accurate information for the company products and make a
precise orders.
* Ensuring that all customers are well entertained and complains/inquiries
are attended.
* Assisting walk-in customer in the Company’s showroom.
* Encoding customers order in the system accurately.
* Generating Transmittal Report.

OPERATIONS SUPERVISOR at COPPER KETTLE CATERING SERVICES, INC

• Philippines
• October 1996 to August 2002

MANAGEMENT TRAINEE at MAKATI FOOD SERVICE INC

• Philippines
• January 1990 to December 1992

SERVICE CREW at RACE FOODS COMPANY INC

• Philippines
• September 1987 to December 1989

and Responsibilities for the Food & Catering Services:
 Responsible for accurate food costing, standardization of menu and selling price.
 Coordinates with the Chef from time to time as to the stocks needed.
 Checks completeness and accuracy of all reports submitted by the staff.
 Checks spoilage report.
 Implements cost control procedures.
 Responsible in the inventory of equipments and kitchen utensils as well as
maintains record of breakages.
 Performs marketing strategy like offering menu proposal for special occasion and
suggesting to customers in-house specialty for the day.
 Performs kitchen test to improve further the menu.
 Promotes suggestive selling among service crew.