Customer Care
Emaar Properties PJSC
مجموع سنوات الخبرة :5 years, 8 أشهر
• Display excellent customer service skills and consistent adherence to the set service standards and procedures so that customers are handled in a friendly and efficient manner.
• Ensure correct passenger is checked in, bags were properly tag to the correct destination, boarding pass has been given for the flight, and guide passenger to the boarding gate for his/her flight.
• Ensure allocated flights are opened/closed and edited as per the defined configuration and the airline specific requirement.
• Responds promptly to residents’ inquiries and complaints thru email, telephone, in Oracle, and/or in We Care portal with regards to the services of the community within 48 hours as per the KPI.
• Prepares and update monthly community management report.
• Maintain and update the master list of trackers for Purchase Requisition, LPO, Tender, and Central Invoice of the community.
• Manage the schedule of the engineer-in-charge in relation to installation, site visits, maintenance, and complaints.
• Properly route agreements, maintenance contracts, and invoices through the signature process.
• Keep records of customers’ interactions and transactions.
Currently taking up certification as Business Administrator