customer service hostess
ABC
مجموع سنوات الخبرة :17 years, 9 أشهر
Handling all sorts of complaints
Problem solving and follow up
Presenting all sorts of reports (wedding list, birth list, tax free..)
Interacted with customers, applying required marketing procedures.
Interacted with customers, introducing them to new promotions and events.
Actively engaged in customer issues follow up and solving them promptly.
Conducted surveys and gave accurate consumer feedback on new products/services, promotions and events.
Assisted actively in on ground monitoring, production, and execution of events.
Coordinated with on-premise marketing team.
Created and managed files containing critical required information of all customers’ data.
Created, managed and updated excel sheets of shops and brands available in the mall.
Handling all sorts of complaints
Problem solving and follow up
Presenting all sorts of reports (wedding list, birth list, tax free..)
Interacted with customers, applying required marketing procedures.
Interacted with customers, introducing them to new promotions and events.
Actively engaged in customer issues follow up and solving them promptly.
Conducted surveys and gave accurate consumer feedback on new products/services, promotions and events.
Assisted actively in on ground monitoring, production, and execution of events.
Coordinated with on-premise marketing team.
Created and managed files containing critical required information of all customers’ data.
Created, managed and updated excel sheets of shops and brands available in the mall.
• Ensured client satisfaction and problem solving through effective communication as well as follow-up on all pending matters with clients.
• Arranged conference calls, scheduled meetings and planned all sorts of events.
• Follow up with all pending matters.
• Supervise the team of video editing and photography
• In charge of TRM, covering direct contact with clients, problem solving, updating data
• Ensured client satisfaction and problem solving through effective communication as well as follow-up on all pending matters with clients.
• Arranged conference calls, scheduled meetings and planned all sorts of events.
Daily Operation:
• Responsible for Journal vouchers, Receipts, invoicing and payment orders.
Worked closely with high management in order to:
- Schedule meetings, set conference calls,