Melissa Duque, Senior Human Resources Officer

Melissa Duque

Senior Human Resources Officer

Global Med Group

Lieu
Koweït - Hawali
Éducation
Baccalauréat, Bachelor of Laws
Expérience
16 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 11 Mois

Senior Human Resources Officer à Global Med Group
  • Koweït - Hawali
  • Je travaille ici depuis octobre 2015
Executive Secretary à Al Kout Medical Centre
  • Koweït - Al Ahmadi
  • juin 2014 à juillet 2015

1. Pioneer Staff of Al Kout Medical Centre - a newly established Clinic in the coastal area of Al Mangaf
Position : Executive Secretary - HR-in-Charge
June 09, 2014 - present

Responsibilities:

- Administration Tasks:

• Keeping track and arranging daily CEO & COO schedules and appointments.
• Coordinating with outside companies - inquiries, purchasing, and other business transactions.
• Preparing and releasing of Internal Memorandums and Circulars.
• Preparing of official business letters for corporate transactions.
• Coordinating with external hospitals for patient surgical schedules.
• Main point of Company information.
• Preparing contracts, memos, (etc.) with external clients.
• Processing requests, purchase orders and deliveries with suppliers and contractors.


- HR Tasks:
• Daily monitoring of employee attendance via Attendance Management Program
• Recruitment - shortlisting of applicants’ CVs, scheduling for interviews, arrangement of Job Offers and Joining procedures up to endorsement to the designated department.
• Payroll
• Processing of staff leaves (Annual Leave, Emergency Leave, Sick Leave, Short Leave, etc.)
• Coordinating with Finance Department (Employee Financial issues) - Salary Modification, Reimbursements, etc.
• Creation of Policies & Procedures: Annual and Emergency Leave Policy, Airline Ticket Benefit for Doctors, Process on Short Leave, Sick Leave & Holidays, Residency Transfer Policy.
• Creation of HR/Admin Forms:
- Employment Certificate Request
- Salary Certificate Request
- Clearance Form
- Trainee Work Sheet Form (Manual Attendance)
- Probationary Period Performance Evaluation Form
- Change of Schedule Form
- Passport Request Form
- Salary Modification
- Others
• Employee Relations - dealing with employee grievances, issues and conducts.
• Updates of HR systems
• Warning Letter Forms

Health Club Receptionist à The Palms Beach Hotel & Spa
  • Koweït
  • mars 2011 à octobre 2012

Health Club front office staff which also includes accomplishing administrative tasks such as staff monthly payroll, and commissions, membership sales, cashiering, processing of documents, as well as attending to guests' complaints and other customer service responsibilities.

Priority Club Account and Global Reservations Officer à Intercontinental Hotels Group Philippine Headquarters
  • Philippines
  • août 2005 à janvier 2007

Handled and managed international membership accounts, hotel reservations, complaints and customer service to clients.

Managed and supervised training to newly accounted agents.

Inbound Product Advisor à E-PLDT Philippines
  • Philippines
  • octobre 2004 à août 2005

Provided customer care, technical support and inter-account management to clients.

HRD Employee Relations Officer à World Citi Medical Center
  • Philippines
  • avril 2004 à octobre 2004

Handled employee disputes, and settings of employee rules and conduct.

Conducted in-house trainings and seminars for both medical and educational employees.

Handled recruitment, administrations and evaluations of psychological testings, interviews of medical and educational departments' applicants.

handled employee counseling and grievances.

Administration Assistant à ADHD Society of teh Philippines
  • Philippines
  • mai 2002 à août 2002

Managed interrelations between parents of ADHD children withing the metro.

Conducted trainings and seminars in special schools as well as awareness within regular schools.

Management of administrative records

Administrative Manager à Metro Dagupan Civic Center Philippines
  • Philippines
  • juin 1999 à octobre 2000

Abridged community including infrastructure and constructional services.

Main point administration outreaching political and community development offices.

HRD Staff à Sual Power Plant Philippines
  • Philippines
  • juillet 1998 à mai 1999

Assisted in recruitment, administration and evaluation of psychological testings.

managed and maintained administrative records.

Éducation

Baccalauréat, Bachelor of Laws
  • à University of Pangasinan
  • mai 2002

earned 3 years education in Bachelor of Laws

Baccalauréat, Psychology
  • à Lyceum-Northwestern University
  • mars 1998

Graduated

Etudes secondaires ou équivalent,
  • à St. Joseph Cathedral School
  • mars 1994

Secondary Education graduated

Etudes secondaires ou équivalent,
  • à Seselangen Elementary School
  • mars 1990

Primary Education graduated

Specialties & Skills

Labor Standards
Administration
Psychology
ms office
MSO Excel

Langues

Anglais
Expert