Melissa San San Yong

Recruiting and interviewing of applicants, and selection of staff
Conducting job evaluations
Negotiating terms and conditions of employment with staff
Responsible for processes that concern personnel, such as health and safety, conditions of employment, pensions, employee relations and staff training
Maintaining records on matters, such as wages, superannuation, leave and training, and prepare reports on these matters
Coordinating the purchasing of goods, materials and services as required
Negotiating competitive pricing and supply contracts
Market research for the best available quality and service
Maintaining excellent relationships with suppliers and internal departments
To work in sync with the operations team to ensure efficiency and accuracy throughout operational processes
Monitoring inventory, analysing planning parameters and generally just assisting where possible
Reporting directly to the Managing Director

Be the first point of contact for customers
Immaculate presentation and a great phone manner
Answer calls from prestigious member’s regarding new/existing bookings
Handling general enquiries and pointing them in the right direction to facilitate their needs
Assist in fares and ticketing enquiries
Issue tickets on behalf of a variety of airlines (Star Alliance Group)
Assisting with amendments, re-issues and exchanges
Resolve difficult customer situations in a timely manner.
Follow up on customer interactions/special requests.
Keep records of customer interactions and transactions.
Records details of inquiries, comments, complaints and actions taken.
Communicate and coordinate with internal departments
Experience working in a high volume call centre
Accountability of payment verification

Provide high level of personable service to each and every walk-in customers
Handles redemption of premium gifts and latest promotions.
In charge of assisting customer on spare parts purchasing and releasing of products.
Data Entry of all incoming and outgoing repair jobs.
Interact with customers to provide information in response to service charges and type of servicing required.
Deals with customers’ feedbacks and complaints.
Responsible for following up on spare parts purchase and prepares invoice.
Prepares reports for day-end closing.
Processing of both cash and electronic deposits

To conduct tours in English and Mandarin
Trained at operations departments and selling tour packages
Provide interesting, informative and up to date commentary
Attend to enquiries and requests from guests
Plan individual tours and visitor information services to meet specific needs of their tour groups