melissa cristel camarao

I am currently working as Recreation receptionist in one of the leading hospitality industry in United Arab Emirate, the Cove Rotana Resort.
We offer a wide and diverse range of leisure activities ranging from different types or workshop, personal training and most of all different types of massages which is our main attraction to the client of the resort. As many of these programs and activities are paid we use MICROS for cashier/payment purposes.

Answering calls, forwarding them to respective departments, receiving and sending mail, taking care of correspondence, welcoming visitors and tending to their needs. As a lead receptionist and initial point of contact within the department I am also responsible for most of the client’s inquiries, attending to them and giving them the best level of customer service, including face-to-face and sending emails for confirmation.

I am also responsible for opening a task relating maintenance if there are things that need to be reported and fixed by the maintenance department.

The reception team is also responsible for advertising and promoting new activities and massage promotion that change on a monthly basis, as well as encouraging clients/walk-in to be a member with us and having the chance to avail out membership privileges.

Below are the list of work ralated to my current Job as Receptionist:
*Cashiering-I’m working as a receptionist in one of the prestigious university in Jeddah Saudi Arabia and was assigned in recreation department. We offer different types workshop, personal training and other programs to the clients or to the KAUST community as we call it and other service provider. Since most of these programs and activities are being paid we used Point of sale or what we call POS and Jonas management activity or JAM to do transaction transactions.
*Answering calls, forwarding them to respective departments, receiving and sending mail, taking care of correspondence, welcoming visitors and tending to their needs- As receptionist or front liner of a certain department we are also responsible for most of the clients inquiry, attending them and giving them best customer service, sending emails for confirmation or for any updates for new classes or activities that we have.
*We are also responsible for opening a task relating maintenance if there are things that need to be reported and fix.
*We are also responsible for advertising our events, leagues and other activities specially the new once.
*We also do bookings and reservations using the Jam (Jonas Activity Management) for the use of any facilities that we have. Some of these facilities are tennis courts, squash courts, racquetball courts, badminton courts etc, and if a client’s wants to use any of this they need to make reservation that could be through email, walk in or by calling.
*We also do usherettes - In our department we conduct big events for the community so we are on the call to assist.

The experience and nature of work made me more equip as regards office works and dealing with other people with different nationalities. I enjoy my work but I feel that there is a little opportunity for advancement. I believe that I have developed the ability to handle the more and responsible work that would be required in your office.