Melody Salazar

• Using CRM systems from a customer support perspective, specifically
focusing on ticketing and case management. I use the CRM to track
customer inquiries from the moment they come in whether by phone or
email until they are fully resolved.
• Coordinated maintenance schedules and resolved customer inquiries
efficiently, enhancing service delivery and operational
• uptime.
• Coordinated maintenance schedules and resolved customer inquiries
efficiently, enhancing service delivery and operational uptime.
• Communicate with staff and management regarding maintenance needs
and status updates
• Schedule and coordinate maintenance appointments with clients and
technicians efficiently.
• Respond promptly to maintenance emergencies and urgent repair
requests.

• Managed front-desk operations and coordinated administrative tasks to
ensure efficient communication flow and support daily office activities.
• Receiving invoice other documents (DHL, QPUSI ARAMEX)
• Answer and forward calls to appropriate departments
• Direct visitor to the appropriate person and office
• Update and maintain accurate visitor log and contact databases
• Filing photocopying and Scanning
• Scheduling drivers
• Greet ano assist visitors in a triendiv orotessional manne
• To deal with all clients and members of staff in a courteous and friendly
fashion to provide total guest satisfaction
• Completing daily opening procedures and checking list per relevant area
• Scheduling reservations for guest and monitoring availability of treatment
and statt to ensure punctual service as per relevant skills or therapist.
• Using POS system POINT OF SALE for charging payment

• Ensure reception is tidy and presentable with all necessary stationary and
materials
• Perform other clerical receptionists duties such as filling photocopying and
scanning document.
• Mange incoming calls and direct them to appropriate departments
• Arrange travel accommodation and driver schedule
• Proficiency in Microsoft office suite

strong computer literacy tailored to modern office management. This includes advanced proficiency in spreadsheet management (data entry, formulas, and reporting in Excel or Google Sheets) and word processing

Greet ano assist visitors in a triendiv orotessional manne
To deal with all clients and members of staff in a courteous and friendly fashion to
provide total guest satisfaction
Completing daily opening procedures and checking list per relevant area
Scheduling reservations for guest and monitoring availability of treatment and statt to
ensure punctual service as per relevant skills or therapist.
Using POS system POINT OF SALE for charging payment

• Greet customers, identity their needs, and make tailored product
recommendations
• Process payments and returns accurately using Pus systems
• Restock shelves, organize the sales floor, and maintain visual
merchandising standards.

• Provided prenatal and postnatal care support to mothers within the
community, facilitating health education and ensuring safe maternity
practices to improve maternal and infant health outcomes.